HI, WE'RE SUGARSHOT. WE'RE AN OPEN REBELLION AGAINST THE IT GRAIN. WE DO TECHNOLOGY. DIFFERENTLY. COME JOIN US!
SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place. Our name is unique, because our story is unique, and so is our future. Come join us!
In addition to great pay and benefits, we offer flexible work schedule, super cool, tech company environment, continuing education and mentoring, comprehensive health benefits, 401K, profit sharing, lots of free lunches and occassional video games in the late afternoons.
DESCRIPTION
In this exciting and challenging role, you will assist in providing technical support for internal and clients' users, workstations, and mobile devices. SST has an extensive international client list, operates in multiple data centers, and manages a large number of servers, desktops, and related networking equipment. You will work under the Service Manager and with other IT team members to fulfill your responsibilities.
This is a great opportunity to get involved in a solid, privately held company (since 1995) where you'll get your hands dirty with A LOT of cool technology. Our relaxed and flexible work environment encourages teamwork and dedication. We're a small company and your input will carry a lot of weight in getting things done. You'll be working on both internal systems and client systems. Our clients always present new challenges and will keep you from getting bored.
If you're interested in –
Making a big impact in a small company
Relaxed and flexible hours
Work-from-home opportunities
Earned trust and responsibility
Working and communicating with a team of professionals
Growing with our company
Playing with the latest gear
Free drinks and snacks
Good coffee
Then you'll enjoy your time at the office!
However, if you're –
Looking for a “9-5” job
Looking for a corporate environment
Looking to be micro-managed
Looking to have your hand held
Stuck on old technology
Habitually tardy/absent
One who doesn't deliver when you say you will
Not good communicating or working in a team environment
Someone who has owned your own company in the past
Then please DO NOT apply. You will NOT be happy here.
ESSENTIAL RESPONSIBILITIES & DUTIES
Support SST's and clients' users
Ability to travel onsite to client locations in the greater Los Angeles area (role is 80% onsite)
Log all Helpdesk activities in our ticketing system
Document common issues and resolutions for submission into our knowledgebase
Train users, in-person and remotely
Administer Office 365 applications and e-mail
Maintain installed hardware and software inventory
Ensure security and software updates are successfully applied per policies/SLAs
Troubleshoot workstation hardware
Perform OS and application reinstalls
Participate as an IT team member
Participate in internal and client projects
Ability to lift 25lb
Perform after-hours on-call duties, per on-call rotation schedule
EDUCATIONAL REQUIREMENTS
PERSONAL QUALIFICATIONS
Must be highly detail oriented and a proven commitment to high quality workmanship
Must have excellent, thorough, and methodical problem solving skills
You must be able to work with challenging personalities and maintain a professional and positive demeanor with users at all times
Must have drive and a “-ness” about you that takes pride in supporting your workstations/users
Must be a self-starter
Must have exemplary interpersonal and English communication skills (spoken and written)
You must have a reliable mode of transportation, a mobile phone, and a reliable high speed Internet connection from wherever you live
You must maintain good personal hygiene habits
A good sense of humor
TECHNICAL QUALIFICATIONS
1+ years of experience in Helpdesk Support is REQUIRED
A strong understanding of Windows 10 is REQUIRED
A strong understanding of Mac OSX is REQUIRED
A strong understanding Microsoft Office is REQUIRED
A strong understanding of supporting Microsoft/Office 365 is REQUIRED
A strong understanding of VPN clients is REQUIRED
A strong understanding of basic WiFi connectivity troubleshooting is REQUIRED
A basic understanding of networking is REQUIRED
A basic understanding of the Internet's architecture is REQUIRED
To really stand out –
MSP experience is a big plus
Microsoft and Apple certifications are a big plus
Experience with ConnectWise (Manage/Automate/Control) is a big plus
Possesses or working toward Microsoft Certification, CompTIA Network+, CompTIA Security+ is a plus
ITIL certification is a plus
Experience with Auvik is a plus
Understanding of the OSI networking model is a plus
Linux skills are a plus
Understanding of virtualization concepts is a plus
SALARY
BENEFITS
Great pay
Flexible work schedule
Fantastic working environment
Continuing Education
Comprehensive health benefits
401K
Lots and lots of free lunches and snacks
TO APPLY
Please email the following: