Job Description

ROLE: Desk Side Support

LOCATION – Los Angeles, CA

MUST HAVE SKILLS : TROUBLESHOOT AND RESOLVE ISSUES RELATED TO OFFICE 365 PREFER 10 YEARS IT EXPERIENCE, INCLUDING TECHNICAL TRAINING, PROVIDING WHITE GLOVE SERVICE TO EXECUTIVE CUSTOMERS OF VP AND ABOVE

JOB TITLE: DESK SIDE SUPPORT /

LOCATION: LOS ANGELES, CA

DURATION: CONTRACT TO HIRE

RESPONSIBILITIES:

● TROUBLESHOOT AND RESOLVE ISSUES RELATED TO OFFICE 365

· Knowledge of Workspace One , Intelligent Hub, troubleshooting of devices enrolled into Workspace One Console

● Image and install software on Windows, and Apple laptops/desktops

● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

● Identify and resolve hardware and software application conflicts

● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

● Responsible for asset tagging and entering all incoming equipment into our asset management system

● Collaborate with cross functional teams to properly onboard incoming new hires

● Ensure that hardware is properly assigned and updated into our management system

● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

● Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support

REQUIREMENTS:

● PREFER 10 YEARS IT EXPERIENCE, INCLUDING TECHNICAL TRAINING, PROVIDING WHITE GLOVE SERVICE TO EXECUTIVE CUSTOMERS OF VP AND ABOVE

● Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite

● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

● Experience with imaging windows 10 OS.

● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

● Experience in using PC-based word processing, presentation, and e-mail software preferred

● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

● Outstanding customer service and interpersonal skills

● Excellent organizational skills and ability to prioritize tasks among many competing requests

● Experience working in or supporting a call center or help desk environment

● MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

● Aptitude for learning

● Excellent oral and written communication skills

● Ability to work in teams and in a team environment

● Ability to work in a fast paced and high expectations environment while remaining calm and professional

● Able to lift up to 50 lbs