Job Description

Come join our customer service team in Pelham, AL as a CUSTOMER SERVICE REPRESENTATIVE - ECOMMERCE. This position works out of our Pelham, AL corporate offices and enjoys an on-site cafe, monthly employee events, and your own private office space. Our Corporate Office is located at 3140 PELHAM PARKWAY, PELHAM, AL 35124. The CUSTOMER SERVICE REPRESENTATIVE - ECOMMERCE role is benefits eligible including paid holidays, vacation/sick time, insurance, 401K, product purchase discounts, and more. This position is hourly and eligible for our quarterly and annual incentive program.

WHAT YOU DO:

• Processes E-Commerce and national account orders.
• Updates Vendornet and Syspro per Fabric Department and Operations Support communications.
• Enters cancellations for E-Commerce and national accounts.
• Checks order acknowledgements for accuracy.
• Fulfills the duties of the Customer Service Manager - E-Commerce and National Accounts, as needed.
• Assists in data entry for the Customer Service department as needed.
• Other duties as assigned.

WHAT YOU BRING:

• Some phone-based customer service required
• Three years of customer service experience preferred, furniture or apparel industry or another phone-based customer service highly preferred
• Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel, and Word required; ERP system experience preferred.
• Experience using general office equipment including a desktop computer, Chromebook, iPad, telephone, fax, scanner, copier, and printer.
• Excellent written, verbal, and interpersonal communication skills are required.
• Highly organized, detailed, and goal-oriented, with the ability to work under deadlines.
• Excellent critical thinking, data analysis, and problem-solving skills.
• Active listening and problem-solving abilities are a must.
• Ability to work independently and as part of a team.
• Punctuality and professionalism are required.
• Ability to work in the office for the expected hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. with some overtime expected. This is not a work-from-home position.

WHO WE ARE

Gabriella White, home of Summer Classics and Gabby, is a family-owned company and innovator, manufacturer, and retailer of luxury indoor and outdoor furniture. We deeply believe in the need for a solid foundation of values and strive to create an environment focused on our people and our customers. Our Company Culture is based on our Core Values: Dedication – Enthusiasm – Synergy – Integrity – Goal-oriented – Nimble and our purpose is to make Life’s Best Moments…Furnished. To learn more, visit WWW.GABRIELLAWHITE.COM.

WHY GABRIELLA WHITE?

• We offer comprehensive and competitive health, dental and vision plans.
• 401(k) plan
• Paid holidays
• Employee Product Purchase discount options
• Employee Referral Program and Incentive programs
• Monthly employee events and a focus on learning and development
• Learn more about us at www.gabriellawhite.com.

GABRIELLA WHITE IS AN EQUAL OPPORTUNITY EMPLOYER.