Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Creating and maintaining excel spreadsheets
• Product procurement
• Other duties as assigned
• Helping warehouse clerk when needed
• Good attendance and adherence to the work schedule
• Physical Demands: Occasionally
• Must be able to lift/maneuver up to 50lbs. without machinery assistance;possible walking, bending, lifting, pushing, pulling, stooping, carrying

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Work independently and make solid decisions
• Energetic
• Professional
• High School degree or equivalent
• History of excellent work attendance
• Basic math skills, data entry skills and sales aptitude
• Positive, courteous and professional manner