Job Description

SUMMIT INTERCONNECT'S ORANGE DIVISIONSummit Interconnect is a leading manufacturer of Printed Circuit Boards. We have an opening at our Orange office for a Customer Service Representative I. We are looking for a customer and detail-oriented person that is willing to learn our business and grow with our customer service team. Position Summary: Under general supervision coordinates sales quotes and provides administrative customer service functions to support customers’ requirements. May act as an internal liaison with assigned accounts. Receives customers’ engineering package, reviews for manufacturability, develops a cost estimate and pricing determines the best delivery date, and communicates quotation. Acts as customers’ primary contact on issues regarding order status, including push-outs and pull-ins, order cancellations, and assists in processing returns and credits. Qualifications:

1. Ability to read, write, and speak English fluently.
2. Must be able to communicate effectively with management and supervisory staff.
3. Ability to effectively follow company systems and procedures.
4. Understanding of industry standards and the appropriate application.
5. Familiarity with and ability to work with personal computers.
6. Possesses a professional demeanor. Responsibilities:
7. Review all customer-supplied documentation.
8. Define all customer's “Special Requirements”.
9. Work with Engineering to determine the manufacturability of customer products.
10. Work with Manufacturing to determine capacity constraints.
11. Quote on all customer RFQ’s
12. Negotiate with customers for price and delivery.
13. Accept and enter all Sales Orders, Change Orders, and Cancellations.
14. Correspond with customers regarding all orders and RFQ’s. Authorities:
15. Accept customer information for a quote.
16. Quote pricing and delivery to customers for standard lead-time product to $25,000.00 without management approval.
17. Quote QTA pricing to $10,000.00 without management approval.
18. Negotiate price and delivery to the customer.
19. Accept and enter customer orders on receipt of P.O. Schedule: M-F 8-5 Benefits: Medical, Dental, Vision, 401k, Paid Time Off, Holidays Summit Interconnect is an Equal Opportunity/Affirmative Action Employer

Company Description

Summit Interconnect is the global standard in printed circuit board manufacturing. Our advanced capabilities and exceptional reputation to fabricate complex multi-layer designs have made us innovators in the PCB industry. Our state-of-the-art printed circuit boards meet stringent quality standards and design specifications. Our commitment to innovative ideas and high standards allow us to provide our customers with the quality and reliability needed for the most advanced circuit board designs found in the industry today.