Job Description

Summit Interconnect in Santa Clara is hiring Customer Service Representatives to join our growing customer service team.

POSITION SUMMARY: Under general supervision acts as an interface between the customer, the salesperson and the company. Acts as the company’s primary point of contact for assigned customers. Services the customer directly or through Summit salespeople to provide status on orders and quotes. Prepares pre-quote information for pricing by the Quotation team and ensures that quotes are sent back to the customer and salesperson in a timely manner. Must be aware of customer deadlines and manage work to meet the deadlines or request extra time before the deadline. Must enter customer orders into the company’s system and send order confirmations to the customer and salesperson. Must generate order status updates as requested by the customer and be able to communicate to the customer verbally and via email regarding important updates.

QUALIFICATIONS: To perform this job successfully, the candidate must have a High School education and good written and communication skills. This includes good grammar and punctuation in all written communication. The candidate must also be detail-oriented and able to review customer terms and order requirements and document customer requirements in the company’s system. The individual must possess a professional demeanor and be able to complete tasks under time pressure and in some instances respond to and support customers that are unhappy. Since most of the information provided by customers will be subject to non-disclosure agreements, the individual must have the ability to keep all job-related information confidential.

RESPONSIBILITIES:

1. Be trained to cover the front desk as a fill-in receptionist, greet customers, verify identification and hand out visitor badges

2. Review customer-supplied documentation including purchase orders, quality documents, and fabrication drawings

3. Complete pre-quote worksheets from customer supplied data

4. Work with Manufacturing, Engineering, and Sales to confirm acceptability of customer orders based on the lead time, pricing and manufacturability

5. Send completed quotes to customer and sales person.

6. Send order confirmation and order status updates to customer and sales person.

7. Communicate with the customer regarding any changes to order schedules

8. Follow all applicable ISO procedures.

9. Comply with ITAR procedures.

REQUIRED SKILLS:

1. Ability to read, write and speak English fluently

2. Must be able to communicate effectively with customers and management

3. Ability to become proficient in the company’s systems

4. Become familiar with industry standards and the appropriate application

5. Familiarity with and ability to work with personal computers and learn systems

6. Act professionally at all times

AUTHORITIES:

1. Accept customer information for quotes and orders

2. Recommend pricing and lead time based on experience with customer

EDUCATION / EXPERIENCE:

1. High School Diploma or equivalent.

2. Two (2) years’ experience in the printed circuit industry is a plus, but not required.

Company Description

Summit Interconnect is the global standard in printed circuit board manufacturing. Our advanced capabilities and exceptional reputation to fabricate complex multi-layer designs have made us innovators in the PCB industry. Our state-of-the-art printed circuit boards meet stringent quality standards and design specifications. Our commitment to innovative ideas and high standards allow us to provide our customers with the quality and reliability needed for the most advanced circuit board designs found in the industry today.