The Field Service Engineer Implant has responsibilities within our Customer Satisfaction & Innovation department including but not limited to installing equipment, investigating and resolving customer reports of technical problems with equipment and parts, and providing value-added solutions by performing the following duties:

• Travel to customer locations or be assigned to an individual customer site. 
• Responsible for all on-site installations, startup, diagnosis, service and repair of Axcelis equipment.
• Function as Axcelis’ liaison with customers on administrative, technical, operational, and maintenance issues.
• Assist our customers by selling and installing equipment modifications, upgrades and service contracts that enhance the operation of Axcelis’ products
• Coordinate and perform on-site installation and repair of complex Axcelis equipment with minimal supervision.
• Troubleshoot and repair complex electronic, computer, robotical and mechanical subsystems.   
• Interface with factory and customer during all phases of all service activity.
• Ensure customer's facility and all support equipment is ready and available for installation of equipment.
• Assist in selling equipment modifications, upgrades, service contracts that will enhance operation of Axcelis products.
• Coordinate and perform assembly rebuilds and preventive maintenance on all Axcelis products.
• Interface with technical support, design engineering, and manufacturing engineering on tooling, preventive maintenance procedures, design, and reliability.
• Complete field service reports after each assignment using Axcelis Business System (FSO and Insight).
• Submit engineering action requests to product support and safety engineering departments that include suggestions on the need for design changes and equipment improving modifications.
• Work from engineering drawings, schematics, and technical manuals during the installation, debugging, and repair of Axcelis equipment.
• Complete standard documentation, procedures and forms, and comply with all ISO related procedures and processes.  
• Follow all established cleanroom cleanliness requirements, procedures, and protocols.
• Instruct customers on the proper preventive maintenance activities.

Required Skills

Ability to: Interface with multiple departments to ensure consistent and effective communication.  Build relationships with customers/vendors/department contacts.  Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products.  Maintain technical proficiency on semiconductor equipment.  Ability to read, write, comprehend and speak English sufficiently well to perform job functions.  Percent of travel required up to 80%

Skilled at: Customer service, Microsoft Products and general computer skills, Enterprise software.

Knowledge of: Customer Focus, Semiconductor Equipment/parts, Axcelis Specific policies (T&E).

Required Experience

Associates’ degree in electronics or 4-6 years like military electronics training and 8 years related experience or equivalent combination of education and experience. 

Ability to: Interface with multiple departments to ensure consistent and effective communication.  Build relationships with customers/vendors/department contacts.  Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products.  Maintain technical proficiency on semiconductor equipment.  Ability to read, write, comprehend and speak English sufficiently well to perform job functions.  Percent of travel required up to 80%

Skilled at: Customer service, Microsoft Products and general computer skills, Enterprise software.

Knowledge of: Customer Focus, Semiconductor Equipment/parts, Axcelis Specific policies (T&E).