Summit Technologies, Inc. has potential opportunities for Help Desk Technicians. In this role you will join a team supporting vital systems and services for the Federal government. This position is located in Washington, DC. You must be a U.S. citizen and able to obtain a Public Trust.

Duties and Responsibilities:

• Provide Client Services/Help Desk support using a ticketing system to track all user calls and emails.
• Resolve customer requests accurately and timely.
• Support and manage user account and access requests.
• Write, edit and maintain user documentation, including training materials and user guides.
• Teach training classes on the software suite.
• Assist with testing of applications and escalating bugs to the developer teams.
• Make requested updates and modifications to the client website.
• Setup and maintain Webinar meetings/user training sessions.
• Create Confluence sites creation and configure data collection tools applications.

Required Skills and Experience:

• Experience with Help Desk support and customer service.
• Experience using Microsoft Office suite and JIRA.
• Familiar with basic cyber security standards.
• Multi-task and adapt to changes quickly.
• Strong interpersonal and communication skills (verbal and written).
• Self-starter with the ability to work as part of a team and independently.

Preferred Experience:

• Knowledge of UNIX shell scripting.
• Experience with Confluence, WordPress, or similar CMS.

Security Clearance:

• Must be eligible to obtain a US Public Trust clearance.

If you feel you are qualified and want to be considered for this position, please supply the following to: wy3jc4j11hzpezt4xgn61t5brr@crelate.net , and please put the job number ‘6637’ in the subject line:

• Updated resume including MM/YYYY for each employer.
• Best times/dates to interview (plus phone # you can best be contacted at).
• Availability to start once given formal offers.

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.