Job Description

TITLE: CUSTOMER SERVICE SPECIALIST & INSIDE SALES

DEPARTMENT: SALES/CUSTOMER SERVICE DEPARTMENT

REPORTS TO: BRANCH MANAGERS

FLSA STATUS: NON-EXEMPT

LOCATION: FULLERTON CALIFORNIA,

GENERAL RESPONSIBILITIES

Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer. Talk with customers by phone or in person and receive orders for product, credit or changes. Contacts active and inactive customers to encourage sales orders. Handles heavy phone activity in a pleasant, professional manner at all times. Helps monitor activities and needs of Customer Service Department

SPECIFIC RESPONSIBILITIES:

· Communicates with other departments and management to resolve problems and expedite work

· Accurately process customer transactions such as orders, quotes and credits

· Promote products if customers are looking for a specific style, suggest alternatives if specific product is unavailable

· Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

· Inform customer of prices, shipping date, anticipated delays, and additional information needed by customer

· Make changes to orders to comply with customer requests, notifies warehouse of changes

· Check e-mail for purchase orders

· Check for orders on company website

· Confirms delivery dates and any pricing changes

· Maintain accurate and organized records for all transactions and conversations

· Records or files copy of orders received

· Monitors scheduled shipments on orders to ensure delivery by specified dates

· Receives and checks customer complaints

· Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

· Generates new repeat sales by contacting active and inactive customers

· Contact customers following sales to ensure ongoing customer satisfaction and resolve any issues

· Manages time efficiently, meeting personal goals and work effectively

· Maintains customer name and address data base

· Learns and maintains knowledge of product styles, brands and availability

· Present a professional image at all times to customers and vendors

· Perform other duties as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS:

· BA degree or 2 years industry experience

· Experience in customer service and/or inside sales

· Working knowledge of word, excel, outlook and company software

· Excellent interpersonal skills

· Attention to detail and high level of accuracy

· Very effective organizational skills

· Excellent written communications skills

· Talent to read and interpret documents such as procedure manuals, work instructions

· Knowledge to write routine reports and correspondence

· Ability to speak and communicate well with customers

· Ability to add, subtract, multiply, and divide in all units of measure

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

· Experience dealing with problems involving several concrete variables in standardized situations

1. TRAINING REQUIREMENTS: General Workplace Safety, Supervisory Training, and Training as recommended by management

2. PHYSICAL DEMANDS: The Customer Service & Sales Specialist will spend long hours sitting and using office equipment and computers, which can cause muscle strain. The position will also have to do some lifting of supplies and materials from time to time. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion

3. WORK ENVIRONMENT: Usual office working conditions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

Company Description

Sun Apparel is a dynamic apparel company designed for success. Sun Apparel’s philosophy is focused and clear: deliver what you promise. While that statement is often easier said than done, it’s the people at Sun Apparel that have made it possible to keep that pledge. The Sun Apparel team has many years of industry experience which not only gives them a unique understanding of the apparel business, but provides them with the ability to transform words like value, quality, and service from mere concepts into meaningful, sustainable actions. Sun Apparel sets itself apart through its expertise in both manufacturing and distribution, a hands-on ownership approach to its business, and a consultant sales style. With corporate headquarters in Fullerton and distribution outlets in Hawaii, Las Vegas, and Kentucky, Sun Apparel is poised to meet and exceed the expectations of our customers. If a customer is seeking branded product, Sun Apparel provides a full complement of today’s most popular brands. If you are looking for a private label product, Sun Apparel can manufacture it. Quality, competitively priced re-labeling, heat sealing, and pad printing services are also available. Most Sun Apparel fabric is produced in the USA with sewing factories in Mexico. This allows Sun Apparel flexibility in both manufacturing specifications and colors. This flexibility is important to many customers, since it can mean the difference between setting a trend and chasing one.