POSITION SUMMARY: The Customer Service Coordinator will be responsible for supporting the Customer Service Manager in various functions including scheduling coordination and actual cost summaries.

ESSENTIAL DUTIES AND RESPONSIBILITIES: ▪ Develop and maintain relationships with employees at all locations; coordinate resource requirements with other Roeslein offices. ▪ Assist customer service manager with scheduling and related project issues. ▪ Assist customer service manager with maintaining log of open customer service projects and priorities. ▪ Update and follow up on list of open/ pending project items and update manpower chart accordingly. ▪ Maintain the customer service manpower chart daily. ▪ Coordinate all field service travel needs including air fare, hotel, car rental, and meal per diems. ▪ Communicate with and share all travel itineraries with customers. ▪ Participate in field service kickoff meetings and provide travel itineraries to our representatives. ▪ Submit project cost-billing summaries to the Accounting department on a bi-weekly basis and follow up with customers on running cost reports of remaining purchase order values. ▪ Prepare billing cost summaries in preparation for submitting to AR department. ▪ Travel domestically and internationally as needed for short durations. ▪ Conduct activities in a safe and healthy manner and work in accordance with established safety and company requirements.

OTHER DUTIES AND RESPONSIBILITIES: ▪ Promote a positive working environment in order to achieve the organization’s goals. ▪ Perform other duties as assigned.

WORK ENVIRONMENT:

Work is performed in an office and uncontrolled atmosphere. Exposure to harsh conditions—such as: dust, fumes, chemicals, hazardous materials, noise, and varying weather and temperatures—for short periods of time is possible. All employees are required to follow safety standards and wear all personal protective equipment in designated areas. Must be able to travel to jobsites both domestically and internationally; living accommodations in some foreign assignments may not meet expected U.S. standards.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to walk, stand, use hands and fingers, grip, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. Ability to lift and carry 50 lbs. on a regular basis is required.

KNOWLEDGE / SKILL / ABILITY / EDUCATION / EXPERIENCE: ▪ A high school diploma or GED is required. ▪ A Bachelor’s degree in business or a related field is preferred. ▪ Two (2) to five (5) years of manufacturing, customer service, or related experience is preferred. ▪ Excellent communication skills; both oral and written is required. ▪ Exceptional attention to detail. ▪ Excellent organization and planning skills. ▪ Ability to effectively learn and acquire new knowledge and skills. ▪ Computer skills and an in-depth knowledge of Microsoft Windows based programs; specifically, Word, Excel, and PowerPoint are required. ▪ Requires effective time management skills, personal conduct, and change management abilities. ▪ Must have a valid driver’s license. ▪ Ability to effectively interact with co-workers, clients, vendors, and other business contacts. ▪ Must comply with Roeslein & Associate’s core values for the safe and efficient operation of the business and maintain sound relationships among and with employees.

Required Skills Required Experience

• Positions patient on operating table and administers local, intravenous, spinal, caudal, or other anesthetic according to prescribed medical standards.
• May perform duties be in the pain clinic and in a critical care setting.
• Institutes remedial measures to counteract adverse reactions or complications.
• May instruct medical students or CRNAs and other personnel in characteristics and methods of administering various types of anesthetics, signs and symptoms of reactions and complications, and emergency measures to employ.
• Exercises the same independent medical judgment on behalf of the patient as is exercised by other physicians.
• Adheres to the medical staff bylaws, rules and regulations generally applicable to all physicians granted privileges in the hospital.
• Shares on a fair and equitable basis in the responsibility for assuring 24-hour-a-day, 7-day-a-week availability of anesthesia care.
• Responsibilities to the patient should include responsibility for pre-anesthetic evaluation and care, medical management of the anesthetic procedure and of the patient during surgery, post anesthetic evaluation and care, and medical direction of any non-physician who assists in providing anesthesia care to the patient. The anesthesiologist should fulfill these responsibilities to the patient in accordance with the ASA Guidelines for the Ethical Practice of Anesthesiology and Guidelines for Patient Care in Anesthesiology.
• Works with home office credentialing coordinator to assure accurate credentialing and licensing compliance.
• Attends staff meetings and site CEU meetings.
• May conducts evaluations in conjunction with Chairman and Assistant Chairman.
• Participates in inter-department meetings with various departments.
• May aid in overseeing anesthesia technicians and may participate in evaluation process.
• Responsible for ensuring daily, weekly and weekend shift coverage and coordinates daily lunches and breaks in conjunction with the Floor Runner.
• Creativity and ingenuity are valued but adherence to established practice guidelines is mandatory.
• May perform other duties as assigned by Chairman of Anesthesia.