The Assistant Salon Director is required to work 35-40 hours per week, all of shifts are opposite of the Salon Director’s schedule, with exception to one recap shift a week.

The Assistant Salon Director contributes to Sun Tan City’s success by assisting in leading a team to create and maintain the Sun Tan City Experience for our clients. The Assistant Salon Director is required to regularly and customarily exercise discretion in managing the overall operation of the salon. In particular, a majority of time is spent supervising and directing the workforce, assisting in staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your salon, and managing safety and security within the salon. The Assistant Salon Director is responsible for modeling and acting in accordance with Sun Tan City guiding principles.

Summary of Key Responsibilities-- Responsibilities and essential job functions include but are not limited to the following:

Leadership - Communicating goals for the team, developing organizational capability, and modeling how we work together:

Demonstrates a calm demeanor during periods of high volume or unusual events.

Consistently sets a positive example for the salon team.

Displays a “client comes first” attitude by training and holding team members accountable for delivering exceptional client service.

Drives the implementation of company programs by developing action plans. Directly motivates and instructs the salon team by implementing company programs.

Manages with integrity, honesty and knowledge that promote the culture, values and mission of Sun Tan City.

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.

Provides coaching and direction to the salon team to take action and to achieve operational goals. Constantly reviews salon environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the salon team to achieve operational goals.

Directly responsible for cleanliness, maintenance, sanitation and organization of the salon

(Assistant Salon Directors are required to clean, maintain, and sanitize equipment, etc.).

Planning and Execution - Developing strategic and operational plans for the salon team, managing execution, and measuring results:

Monitors and manages salon staffing levels to ensure tanning consultant development and to achieve and maintain salon operational requirements.

Uses existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the salon team. Communicates clearly, concisely and accurately in order to ensure effective salon operations.

Business Requirements - Providing functional expertise and executing functional responsibilities:

Ensures adherence to applicable wage and hour laws for nonexempt team members and minors.

Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, sales and operation reports, cash management and inventory management.

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in salon performance.

Sales Development & Team Building - Providing team members with coaching, feedback, and developmental opportunities and building effective teams:

Actively manages team members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve sales performance.

Manages ongoing sales.

Required Knowledge, Skills and Abilities

Ability to manage salon operations independently

Ability to manage effectively in a fast-paced environment

Ability to manage multiple situations simultaneously

Ability to manage resources to ensure that established service levels are achieved at all times

Ability to sell and effectively teach selling skills

Interpersonal skills

Knowledge of client service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills

Strong operational skills in a client-service environment

Strong problem-solving skills

Team-building skills

Ability to communicate clearly and concisely, both orally and in writing

Strong leadership skills, with the ability to coach and mentor others

Ability to plan and prioritize workload

Ability to handle confidential and sensitive information

Basic computer skills (ability to use Word, Excel and Outlook)