Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Collections Specialist

Sun West Mortgage-Since 1980

Collections Specialist

Buena Park, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Sun West is a nationwide full-service mortgage seller /servicer with over 35 years of experience. As one of the fastest growing mortgage bankers we provide exceptional service, technology, and product innovation. Sun West has set the mark in the Mortgage industry as one of the leading company’s offering a full product set including Conventional, Jumbo, FHA, VA, 203K, single close construction, Reverse Mortgages, Non QM, Investor Loans and other specialty products.

    WE ARE LOOKING FOR PEOPLE WHO LEARN QUICKLY, MULTI-TASK, HAVE THE ABILITY TO DISSEMINATE TECHNICAL INFORMATION AND COMMUNICATE IT TO HOMEOWNERS.

    DUTIES & RESPONSIBILITIES:

    • Ability to explain all workout options within company guidelines.
    • Minimize potential losses on delinquent loans by contacting the borrowers and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.
    • Skip tracing accounts for possible leads to find customers information to contact them.
    • Pursues communication with defaulted customers to offer potential workout alternatives. Contact delinquent customers to obtain payment commitments.
    • Analyze customer's situation and collateral risk to present alternative solutions including forbearance plans, repayment plans, modifications, assumptions, pre-foreclosure / short sales, and deed in lieu; assist in identifying, negotiating, and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction .

    REQUIREMENTS:

    • Customer service focused.

    • Proven experience with listening and eliciting information effectively.

    • Demonstrated excellent verbal and written communications skills.

    • Strong PC skills including ability to troubleshoot common problems.

    • Review, negotiate, and recommend action on requests for proposed foreclosure within the time-frames established by management.

    • Identify, evaluate, and resolve reasons for delinquency.

    • Ability to explain all workout options within company guidelines.

    • Skip tracing accounts for possible leads to find customers information.

    • Quote reinstatement amounts, payoffs, and set-up repayment plans.

    • Ensure that all requested documentation has been requested and received from the customer.

    • Recommend additional actions with management assistance on delinquent accounts.

    • Escalate calls and/or problem accounts to supervisor.

     

    Company Description

    Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. The company and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, marital status, or any other factor prohibited by federal, state, provincial, and municipal laws.