Job Description

SUNPOWER PROJECT COORDINATOR - JOB DESCRIPTION

SunPower is looking for a Project Coordinator to perform the critical role of interface between SunPower customers and project management/construction teams to provide support throughout the solar installation project lifecycle.

Project Coordinators are the primary point of contact with our customers and own the customer relationship post-sale. Project Coordinators are responsible for communicating with customers as well as internal and external stakeholders and assisting with managing activities across multiple departments and functions to drive projects to completion. The Project Coordinator is viewed as the primary ‘Customer Advocate’ and owns making sure our customers have an experience they love. As the advocate, you make sure all the parts that are required to progress a project are done on time as committed to our customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Serve as the single point of contact for customers during the installation lifecycle

• Manage customers’ expectations of project deliverables and timelines as well as deliver proactive communication to customers so they know what is happening and what is next

• Serve as the primary customer advocate who takes responsibility to make sure our customer’s project runs smoothly

• Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner

• Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner

• Support closed loop learning to develop, refine, and implement processes to improve efficiency and customer experience

• Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized. You are the one that makes sure our customers love us!

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements - The least amount of skills and training candidates must have to do a specific job.

• Two plus years of Project or Account Management experience

• Experience in residential home improvement project coordination or project management

• Proven customer service background

• Proven friendly telephone voice and demeanor

• Ability to remain organized in a fast-paced environment, while managing multiple projects

• Excellent written and verbal communication skills

• Experience using a CRM and/or project management software

• You must be curious, always seeking to learn more and understand

• Preferred requirements B.S. / B.A. degree and minimum 3 years related experience; or equivalent combination of education and years of related experience

• Technical knowledge of solar system installations

• NABCEP certification