Job Description

The Universal Banker is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service.

Utilizing a needs-based selling approach, the Universal Banker will provide solutions based on client needs and how they like to conduct their banking. Ensure the client feels welcome and provide them with a one stop experience in processing transactions and fulfilling their sales and service needs. Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other teammates in the branch. Proportion of time spent on each will vary day to day. Establish new banking relationships with clients ensuring they are offered all the products and services that are appropriate given their financial needs. Retain and deepen existing client relationships through a needs based selling approach and delivering exceptional client experience. Provide account servicing and maintenance, and assist with problem resolution for clients in accordance with all established procedures and regulations. Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing teller and sales related transactions. Encourage clients to use self-service banking solutions including, ATMs, on-line, and mobile banking to enhance their service experience.

Basic Requirements:

• High school diploma or equivalent
• Minimum six months experience as a Truist Teller or In-Store Financial Services Representative, or one year of non-Truist experience including some or all of the following: service, sales, cash handling or payment transaction experience.
• Demonstrates ability to interact confidently with clients.
• Ability to identify, evaluate and resolve client financial needs.
• Cash handling and/or payment transaction experience in a medium to high volume environment with established processing procedures and controls
• Basic math and numeric sequencing aptitude.
• Willing and able to follow instructions and work under established guidelines
• Ability to handle a variety of tasks and priorities during the course of a business day
• Possesses skill, ability and aptitude to deliver industry-leading service
• Perform routine client maintenance requests, problem resolution and basic sales functions as well as basic teller transactions.
• Commit to advancing knowledge of sales techniques and product knowledge to better serve personal and business clients.
• Contributions made to meeting and exceeding client service and branch sales goals by offering and selling products and services and developing, expanding and retaining relationships.
• Consistently follows defined procedures for bank operations and client service behaviors that contribute to delivering an extraordinary client interaction.
• Knowledge of risk management and loss prevention.
• Supervision and/or assistance needed with more complex platform tasks.
• Satisfies regulatory requirements for holding the position, including determined by Truist to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Preferred Requirements:

• College level courses
• One year experience as a Teller, Client Service Specialist, or In-Store Financial Services Representative at Truist or an equivalent position at a comparable financial institution
• Two years’ experience in a sales and service based position in a retail environment.

Benefits: Your life is full of responsibilities; Truist provides the tools and resources to help you balance your Work and your Life needs through the following benefits: - Medical, Dental, and Vision Plans - Retirement Plan - 401k with matching - Life insurance - Disability insurance - Time away from work - vacations and holidays - Professional development - Truist University, an in-house career growth and employee development program - Tuition Assistance - financial help for going back to school About Truist: Truist is one of the nation's largest and strongest financial services holding companies in the United States. We offer branches and ATMs in convenient locations throughout the southern regions of the U.S. Truist provides deposit, credit, trust, and investment services to a broad range of retail, businesses, and institutional clients.

TRUIST SUPPORTS A DIVERSE WORKFORCE AND IS AN EQUAL OPPORTUNITY EMPLOYER WHO DOES NOT DISCRIMINATE AGAINST INDIVIDUALS ON THE BASIS OF RACE, GENDER, COLOR, RELIGION, NATIONAL ORIGIN, AGE, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY, VETERAN STATUS OR OTHER CLASSIFICATION PROTECTED BY LAW. DRUG FREE WORKPLACE.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

Company Description

BB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities. With our combined resources, collective passion, and commitment to innovation, we’re creating a better financial experience to help people and businesses achieve more. We believe diverse teams enhance the creativity and innovation that Truist needs to be a leading financial institution. We also work tirelessly to advance diversity, equity, and inclusion in and outside our walls.