Job Title: Centralized Lending Assistant Manager

REPORTS TO: Centralized Lending Manager

SUMMARY/OBJECTIVE:

The assistant manager is expected to function primarily as a processor / closer for the department, so they can keep the production and, the originators focused on generating new leads as well as making sure the staff are rotating loan requests.

FLSA Classification: Non-Exempt

Department: Administration

Supervisory Responsibilities:

Assist the Member Services Manager in all aspects and function of supervising the Member Services Employees and perform all the managing duties in the absence of the manager.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participate in training, and supervising consumer loan originators.

o Responsible for Centralized Lending branch operations in the absence of the Centralized Lending Manager.

Helps Manager with coaching all centralized lending staff in promoting products and services

o Knowledge of SFCU products and services

Examine, evaluate, and process consumer loans and services. Give feedback on processes to always help improve the workflow.

Help keep staff informed of pertinent changes in operational policy and procedures.

o Participates in conducting branch meetings and huddles.

Assist the Manager and staff with Customer Relations (including issues and resolutions)

Assist the Manager in Planning and developing milestones to meet production goals

Monitoring schedules and assist in maintaining balance with staff

Understand the operations of the branch and be able to oversee all aspects

Must be able to work well with Customer complaints and handle them professionally

Manages the daily workflow of the department as the loan processor / closer

Other duties as assigned.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Business Acumen

Customer/Client Focus

Financial Management

Decision Making

Dependability – Job requires being reliable, responsible and dependable and fulfilling obligations.

Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.

Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction.

Computer Proficiency

Education:

High School Graduate or Equivalent (GED) Required

Associates or Graduate Degree in business or finance preferred.

Experience, Skills and Other Requirements:

Must have excellent reading and comprehension skills.

Must have good analytical and audit skills.

Must have good oral and written communication skills along with good listening skills.

Must have knowledge pertaining to the regulations governing lending while following established Lending Policies, Procedures and guidelines of the Credit Union and Federal/State rules and regulations.

Must have excellent computer skills – must be proficient with word processing and spreadsheet programs and a working knowledge of automated systems used in loan underwriting.

Must have excellent customer service and communication skills, and the ability to handle delicate situations with diplomacy and tact.

Must be able to handle stress and meet deadlines.

Must be able to multitask.

Must pay close attention to details.

Prior supervisory experience and consumer lending experience required.

Certificates, Licenses and Registrations:

Must successfully complete BSA training as required

Employee must be bondable (insurable)

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m., Fridays 9:00 a.m. to 5:30 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 20-30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Requirements:

All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:

U.S. Citizenship

Successfully passing a drug test for illegal drugs

Successfully passing a background investigation

Benefits Offered:

401K, With employee match and profit shares.

Medical, 100% paid for employee only policies, additional cost for dependents.

Dental & Vision

Company provided Life, STD, LTD, Medical

Aflac Insurance products

Paid Holidays

Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions.

16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)

Employee Assistance Program (EAP)

DECLARATION

This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.