Lead Host-Sunda Nashville

General Overview

The Lead Host should be constantly communicating with all managers on duty as well as all front of the house staff. Responsible for welcoming guests into the restaurant and seating each guest using hospitality and graciousness. Lead hosts will oversee and assists all hosts to represent the guests first exposure to our staff as they walk in the door. Our hosts support the team and help to create and maintain an exciting, inviting, and elevated environment.

Summary of Responsibilities

Warmly and graciously greet all incoming and departing with a smile and eye contact.

Have complete understanding of Open table, floor plan, and table numbers.

Promote a safe and clean environment for co-workers and guests.

Answer phones, keep accurate count of upcoming reservations, current cover counts and handle Open Table, and manage delivery orders Offer coat check services for guests when appropriate.

Maintain an orderly host area Constantly ensure that the entrance to the restaurant is clean.

Monitor which tables are in use, available, and about to turnover to maintain the flow of the dining and bar area. Be aware when tables are reset and ready for guests.

Communicate with managers and servers about guests’ requests and comments.

Note on guest’s profiles important information about the guest such as likes or dislikes (favorite dish, favorite table…)

Perform assigned side work.

Further duties not currently listed in this outline may be added at the manager’s discretion.

Knowledge, Skills, and Personal Attributes

Excellent interpersonal and customer service skills

Well-organized with ability to thrive in a fast-paced environment.

Good communication skills and phone etiquette

Leadership, responsible for training and maintaining host team to standards discussed and agreed upon by General Management.

Education and Experience

Previous host and restaurant experience preferred.

Must complete Food Handlers Certificate

Physical Requirements

Must be able to walk and stand during entire shift.

Must be able to reach, bend, stoop, and wipe.

EEO Statement

Sunda New Asian is an Equal Opportunity Employer