Desktop Support 3 Description

Provides expert level technical assistance in support and preparation of telecom supported applications and hardware. Requires extensive knowledge and experience with the following technologies including but not limited to: legacy telephony systems (PBX, voicemail, Centrex); call accounting; VoIP and associated networking; wireless devices and peripherals (smart devices); video conferencing; desktop operating systems, applications, and hardware. This position serves as second and third level support for telecom related issues. Has 4 or more years of experience in the above outlined areas. Familiar with a variety of associated concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks, but also works in tandem with a team. A wide degree of creativity and latitude is expected. In-state, day travel in State-owned vehicles is expected.

Supplier Question: Will this person be mainly working at their desk or be more hands on assisting with others throughout the building?

Answer: MAINLY at their desk.