All candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison.

The State of Wisconsin DFI is looking for a Help Desk III.

All candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison.

Top Required Skills & Years of Experience:

At least 6 years' experience in the following:

• Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).

• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.

• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

• ITIL 4 Foundation certification or similar

• CompTIA A+ certification or similar

• PMP certification or similar

Interview Process: Teams

Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidate's expense prior to starting the role. This position will be working full time (5 days per week) in office in Madison. The selected hire is required to be in office full time per the team schedule.

Additional information: The selected hire is expected to cover parking costs, or work out a reimbursement agreement with their supplier. There is some free street parking in the vicinity, or else onsite parking at a monthly rate of approximately $70/month.