Madison College intends to procure contracted services for a Systems Analyst 3

Highly motivated and capable Learning Management System Analyst, specifically working with Blackboard, as the college moves towards another Learning Management System, Brightspace. This position will provide general and specific back-end technical support of Blackboard, as the current team works on building the new system out.

Support Needs for Blackboard:

• Help Desk Ticket Support for Instructional and Operational needs
• Experience with Blackboard Learning Management System
• Application System Administration Experience
• Blackboard Learning Management System Functional Understanding
• Learning Management System development is desirable. Understanding LTIs, APIs, and integrations along with the ability to create flat files using necessary conventions

This consultant will report to the Director, Administrative Applications

Consultant Title: Learning Management System (Blackboard) Analyst 3

To be successful in this role successful candidates should have:

· Current knowledge of learning management systems, particularly Blackboard, along with other instructional technology and alternate methods of course and program delivery.

· Extensive knowledge and understanding of the technical aspects of operating system security and related application development activities.

· Previous Experience as an instructional technologist in a college environment is desirable.

· Problem Solving capabilities and techniques

· Demonstrated ability to facilitate the growth of mutually supportive working relationships between administrative, support, paraprofessional and instructional personnel.

· Skill in communicating effectively, orally, technical presentations and writing.

Duties and Responsibilities:

• Performs Blackboard configuration as needed for optimization and proper operation.
• Provides (highest level) third tier troubleshooting and resolution of Blackboard issues as reported to the Staff and Student Help Desks.
• Manages the courses and systems and technologies that enable course development in Madison College’s Learning Management System, which is currently Blackboard.
• Provide quality customer service and technical support to the campus community.

Desired Proactive Behaviors:

• Display energy and initiative in solving problems.
• Adaptable - undertake a variety of tasks willingly.
• Ability to switch from complex to routine tasks when required.
• Work effectively with a variety of personalities and work styles.
• Quality - demonstrate appropriate quality and thoroughness in the work.
• Decisive - ability to make informed decisions quickly when faced with multiple options.
• Integrity - act with personal integrity at all times.
• Professional - work within your team's processes.
• Identify and resolve potential risks, propose solutions based on understanding of business needs and take ownership through to resolution or ensure a clear hand-off.
• Have a positive can-do approach to working with a team of professionals.
• Demonstrate a commitment and promote the behaviors aligned with the values of Madison College (excellence, respect, commitment to students and diverse communities and making higher education available to all) as well as the values that Technology Services (TS) has adopted to increase its effectiveness.

Qualifications

• Minimum of two years of experience in Application Learning Management Systems, instructional systems (or similar) within a college or training environment in industry or government preferred.
• Must have demonstrated experience working with Blackboard.