The project consists of the creation of a Service Catalog for our internal customers at Madison College. The project will include the identification and development of services within our Technology Services Department (20-22 distinct groupings). We need ONE technical writer than can help with the brainstorming sessions to identify and document services for capturing within the Service Catalog.
Qualifications:
- Proven written and oral communication skills in technology and working with technical individuals
- Exceptional analytical and conceptual thinking skills
- Ability to multi-task and be a self-starter
- Familiarity with services consumed by end users in the technical field
- ITIL (Information Technology Infrastructure Library) level understanding
- 5 or more years of experience in technical writing
- Familiarity with standard concepts, practices, and procedures as it relates to technology services
- Ability to work independently in gathering information and then creating documentation
- Ability to pay attention to details and ensure service definitions are clear from a customer standpoint
- Ability to review technical material for consistency and accuracy
Duties and responsibilities:
- Assist internal project team to define/document services in the Technology Services area of Madison College
- Participate/lead workshops of technical staff to include:
- 20+ workshops – 1 for each group/area of Technology Services
- Ask questions to cull definitions and service descriptions
- Capture/document services for inclusion in a Service Catalog
- Write documentation for Services from a customer/non-technical standpoint
- Ensure service as captured meets the needs of TS staff
- Review/obtain sign-off from SME for all TS services
- Utilize templates to populate Service Catalog
- Assist staff members in defining services and populating catalog
- Manage, foster, and develop team relationships
- Be a collaborative and transparent team member
Technical Writer III capabilities with 5 or more years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.