Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and driving sales. In this position you will get to work with Fortune 500 Clients, have opportunities for Progression in a Fast Growing Business and a Stimulating Environment.

RESPONSIBILITIES:

• Handle customer inquiries
• New customer acquisition
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Meet all requirements by client
• Develop and maintain a knowledge base of the evolving products and services
• Attracts potential customers by answering product and service questions; suggesting information about products and services.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Ability to multi-task and to work under pressure.

​QUALIFICATIONS:

• 1-2 years previous experience in customer service, sales, or service industry
• Ability to build rapport with clients
• 1-2 years leadership experience
• Driven an motivated individual
• Positive and professional demeanor
• Excellent verbal communication skills

Company Description

Sunfire Solutions, Inc. is a privately owned marketing firm, that specializes in new customer acquisitions and driving revenue for our nationally known clients.