Job Description

ADT SOLAR is looking for a DEALER SUCCESS MANAGER. As the DEALER SUCCESS MANAGER, you will consistently champion opportunities to improve the ADT Solar experience for our dealer partners. Success Managers own the job from beginning to completion and manages the relationship between the dealer and ADT Solar.

OUR DEALER SUCCESS MANAGER:

• Develop and implement a detailed training manual for ADT Solar Dealer Program that will be used to train ADT Solar dealers as they are onboarded
• Provide in-person and remote training and consultation with ADT Solar dealers as needed
• Promote and maintain strong relationships with ADT Solar Dealers
• Identify areas of process improvements in Dealer Program and effectively communicate with Leadership those specific improvements

Conduct daily phone calls internally and externally to drive project movement and increase sales quality Be available for questions and collaboration with dealer sales representatives and dealer managers Point-of-contact with dealer partners Bridge communication between our leadership operations team to drive resolution and increase production Complete all milestone communications throughout solar installation projects (4-6 months), including introduction calls, customer satisfaction calls and solar system activation/troubleshooting. Possess strong technical proficiency in:

• Microsoft Office Suites
• Reporting programs (Excel/Google Sheets/etc)
• Verbal and written communication (texting, computer-based, phone)

Initiate the circulation of information from product knowledge to operating procedures Diligently plan their days requiring minimal supervision Guide team members in effective customer issue resolution and handle any escalations. Overcome customer objections Continually push projects to get to completion, working with partnering departments. QUALIFICATIONS:

• Excellent customer service skills
• Passion for customer satisfaction
• Excellent problem-solving skills
• Detail-oriented and highly organized
• Technologically proficient 
• Salesforce experience a plus
• Excellent verbal and written communication skills
• Team player
• Positive Attitude
• Willing to work weekend
• Flexible schedule
• Flexible and open to change

Company Description

WHO WE ARE. Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #2 for 2021 Solar Power World’s Magazine Top Residential Solar Installer in the United States.