Job Description

CUSTOMER SERVICE REPRESENTATIVE

At Sunrise Financial Solutions, we live and breathe consumer debt relief. We provide the highest quality debt relief services through certified and compliant settlement programs. Our Customer service representative are working directly with creditors to build rapport and obtain the best settlements for our clients' unsecured debt.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

CSR contact and build solid relationship with creditors, collection agencies, and attorneys/law firms to negotiate unsecured debts for a reduced settlement on client’s behalf.

• Customer Service Representative use company guidelines, calculate acceptable settlement amounts.
• CSR effectively manage an open queue of accounts to consistently hit your monthly production goal.
• CSR provides oversight to client debt portfolios to determine best plan of action for settling their debt.
• Review client’s funding accounts to determine availability of funds.
• Customer service representative gather and submit required documentation for approval and payment of settlements and fees.
• All other assigned duties.

CUSTOMER SERVICE REPRESENTATIVE REQUIRED SKILLS:

• Time Management Skills: the ability to organize and manage multiple priorities.
• Outstanding organizational skills and great attention to detail.
• CSR have the ability to multi-task in a fast-paced environment is a requirement.
• Computer savvy: above average working knowledge of Excel is important.
• PROFICIENT IN ENGLISH/SPANISH - BILINGUAL

MUST BE BILINGUAL (ENGLISH/SPANISH)

Key Words: Customer Service, Client Services, Customer Care, Debt Settlement, Debt Negotiator, Debt Settler, Negotiator, Debt Negotiator, Settlement Negotiator, Debt Negotiations, Settlement Negotiations, Collections, Collector, Debt Collector, Debt Manager, Settlement Manager, Settlement Account Manager, Debt Account Manager, Credit Negotiator, Credit Settlement.

Company Description

We believe our customers’ needs should always come first. That’s why we make sure that settlement is the right choice before we let you sign up for a plan. It’s also why we don’t accept fees until we settle your debt. It’s the way debt relief should work and it follows the high standards set by the American Fair Credit Council. Explore our brands: · Lighthouse Finance Solutions: https://lighthousefinancesolutions.com/ · New Day Financial Solutions: https://newdayfinancialsolutions.com/