Job Description

TITLE: HR ASSISTANT

LOCATION: SAINT PAUL, MN USA  55102

DURATION: 6 MONTHS CONTRACT

JOB DESCRIPTION

The Employee Services Unit (ESU) is a global inbound contact and transaction processing center that handles general HR questions within the six centers of excellence: Benefits, Contact Center, Leave of Absence, Payroll, Staffing Operations, and Talent Management Administration (TMA) supporting US, Canada, UK, and Ireland. As a part of the Contact Center, the Associate, HR Operations, gains an understanding and knowledge of Travelers HR policies and practices. Serves as the primary contact for HR-related questions from current and past employees in addition to internal and external customers. Supports questions spanning all areas of HR including but not limited to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension & staffing. Contacts channels this role supports may include phone, email, self-service and chat. This position is a trainee role. Complete training for consideration of advancement to the next level. YOUR RESPONSIBILITIES WILL INCLUDE: o Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers. o Responsible for routine data entry and case support. o Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data). o Researches analyzes and resolves issues utilizing various HR technologies and internal reference materials. o Tracks all inquiries and escalates to other areas across HR to provide resolution as needed. o Maintains accurate documentation of all questions/concerns from internal and external customers. o Understands and follows all policies and procedures. MINIMUM QUALIFICATIONS o High school degree or equivalent required. o Bachelor’s Degree in Human Resources or related preferred. o 1 year of HR or equivalent customer service experience preferred. o Experience with Workday preferred. o Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.