Job Description

Sunrise System Inc. is currently looking for CUSTOMER SERVICE REPRESENTATIVE in BETHLEHEM, PA with one of our top clients. JOB TITLE: Customer Service Representative JOB ID: 22-06036 LOCATION: Bethlehem, PA 18018 DURATION: 6 months POSITION TYPE: Hourly contract Position (W2 only) NOTE: Company policy requires newly hired employees to be fully vaccinated for COVID-19 as of their start date. Company is an equal opportunity employer and will provide reasonable accommodation to the unvaccinated in accordance with federal, state, and local law. SUMMARY:

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.

JOB RESPONSIBILITIES:

• Provide timely customer service via incoming telephone calls in a call center environment
• Quote and issue new business and endorsements; respond to agent inquiries in an efficient, accurate and professional manner
• Learn and apply basic property and casualty insurance principles with a high regard for accuracy
• Navigate multiple systems and applications to research and resolve customer inquiries
• Complete assigned tasks and duties

SKILLS:

• Profession verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

EDUCATION/EXPERIENCE:

• High school diploma or GED preferred.
• 0-2 years customer service related experience required.

CONTACT Athira N | Recruiter Direct: 732-272-0370 | Email: Athira.N@sunrisesys.com Or Michael Peng Direct: (732) 272 0265 | Michael@sunrisesys.com

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.