Job Description

TITLE: HELP DESK COORDINATOR LOCATION: MORRIS PLAINS, NJ. MUST BE ABLE TO WORK ON SITE 100% DURATION: 3 MONTHS CONTRACT WITH POSSIBLE EXTENSION.

• Experience working as a break/fix desktop support representative.
• This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
• Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
• The position will also be responsible for imaging computers, encrypting hard drives, and deploying new/re-imaged computers.
• This position is not purely phone support and will be 100% on site at the address listed.

SKILL MATRIX:

SKILLREQUIRED / DESIREDAMOUNTOF EXPERIENCE

Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet supportRequired4Years

Professional work experience supporting and troubleshooting PC's running Windows 10Required4Years

Professional work experience troubleshooting Dell pc hardware issues.Required4Years

Professional work experience supporting trouble shooting PC peripheral devicesRequired4Years

Professional work experience with the most recent version of the Microsoft Office SuiteRequired4Years

Professional work experience imaging computers and physically setting up computers/monitors such as SCCMRequired4Years

Professional work experience using remote assistance tools such as Quick Assist or GoToAssitRequired4Years

Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)Required4Years

Possesses user friendly customer service skillsRequired4Years

Experience with Absolute ComputraceNice to have

Experience with hard drive encryption tools such as BitlockerHighly desired

CONTACT BHABY BHADRAN | Sunrise Systems Desk phone no: 732-272-0403 | Email: Bhadran.b@sunrisesys.com Or Sangeetha D sangeetha.d@sunrisesys.com | Desk: 732-313-0262

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.