Job Description

Sunrise System Inc. is currently looking for CUSTOMER SERVICE REPRESENTATIVE in WHITEHOUSE STATION, NJ with one of our top clients. JOB TITLE: Customer Service Representative JOB ID: 22-02438 LOCATION: Whitehouse Station, NJ 08889 DURATION: 6 months POSITION TYPE: Hourly contract Position (W2 only) SUMMARY:

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.

JOB RESPONSIBILITIES

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for processing changes in a fast-paced inbound phone environment. Changes include Quotes, Endorsements, Re-writes, Policy Cancelations etc....
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of Property and Casualty, principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems (candidates will be trained on Proprietary Client systems applications) to research, analyze and resolve customer inquiries.
• Must be able to navigate and be familiar with Microsoft Office Word (use of internal templates in Word) and Excel (data entry)
• Maintain established levels of productivity and quality standards within a fast-paced environment. SLA's will be reviewed with candidates during interview. Process assigned work within the established timeframes

SKILLS:

• Strong customer service skills including oral and written communication
• Knowledge of customer service principles and practices
• Ability to handle multiple priorities within strict time constraints.
• Need to be prepared to work and participate in a team environment
• Possesses the ability to work independently
• Demonstrate commitment to team and departmental goals.
• Ability to make informed decisions, achieving the appropriate results.
• Data entry skills are required, along with being detailed oriented
• Demonstrated knowledge of MS Office systems, Outlook and navigating through multiple systems

EDUCATION/EXPERIENCE:

• College Degree preferred as this is tracking for a temp to perm career opportunity, however, High school diploma or GED will be considered.
• 0-2 years customer service-related experience required. Phone, Data Entry and or Processing experience a plus.

CONTACT Keerthana Shanmughan Email: Keerthana.S@sunrisesys.com | Direct: 732 272 0379 Or Michael Peng Direct: (732) 272 0265 | Michael@sunrisesys.com

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.