Job Description

VIVINT SOLAR IS THE BRIGHTER AND MORE AFFORDABLE WAY TO POWER YOUR HOME. WE BELIEVE PEOPLE SHOULD HAVE A CHOICE IN HOW TO PRODUCE THE ENERGY THEY USE TO LIVE EVERY DAY. THIS IS WHY WE’RE MAKING IT EASY FOR PEOPLE NATIONWIDE TO CHOOSE TO GO SOLAR. WE’RE PROUD TO BE A LEADER IN THE RENEWABLE ENERGY INDUSTRY.

THE DISTRICT PERFORMANCE MANAGER (DPM) IS A KEY LEADER WITHIN THE PERFORMANCE OPERATIONS GROUP. THE DPM WILL BE RESPONSIBLE FOR MANAGING THE SOLAR PERFORMANCE TEAMS WITHIN A SPECIFIC REGION AND IS INSTRUMENTAL IN THE CREATION AND IMPLEMENTATION OF THE REGIONAL STRATEGY. 

KEY JOB DUTIES:

• MANAGE AND DIRECT THE INSPECTION AND PERFORMANCE TECHNICIANS WITHIN YOUR DISTRICT

• SET AND MANAGE GOALS WITH TECHNICIANS TO IMPROVE OVERALL DISTRICT PERFORMANCE

• WORK WITH TECHNICIANS TO MANAGE TRUCK STOCK AND VEHICLE POLICY COMPLIANCE

• ENSURE TECHNICIANS ARE CLOSING OUT WORK ORDERS AND UPDATING ALL NECESSARY SYSTEMS WITH APPOINTMENT DETAILS

• MAINTAIN BACKLOGS WITHIN SLA SPECIFIED BY MANAGEMENT

• MAINTAIN A RESCHEDULE RATE OF LESS THAN 5% AND DRIVE ACCOUNTABILITY WITH TECHNICIAN

• ENSURE TECHNICIANS ARE COMPLIANT WITH OUR RMA PROCEDURES

• TRAIN TECHNICIANS ON POLICY CHANGES AND ENSURE 100% POLICY COMPLIANCE

• ONBOARD NEW TECHNICIANS ON COMPANY AND DEPARTMENT POLICIES

• PROCURE ALL TOOLS, PARTS, AND SAFETY EQUIPMENT FOR SOLAR PERFORMANCE TECHS

• EDUCATE TECHNICIANS ON BEST PRACTICES

• HOST BI-WEEKLY 1:1’S WITH EACH OF YOUR PERFORMANCE TECHS WITHIN YOUR DISTRICT

• OVERSEE THE INSPECTIONS PROCESS WITHIN YOUR DISTRICT 

• OVERSEE THE PERFORMANCE PROCESS IMPLEMENTATIONS WITHIN YOUR DISTRICT 

• STRIVE TO ACHIEVE HIGH EFFICIENCY OF DIRECTLY REPORTING TECHNICIANS 

• PREPARE TECHNICIANS TO BE READY FOR THEIR ASSIGNED TASKS EVERY DAY

• REVIEW TECHNICIAN CALENDARS FOR ACCURACY AND DENSITY

• REVIEW PERFORMANCE METRICS AND HOST NECESSARY RE-TRAININGS WHEN REQUIRED.

• ENSURE TECHNICIANS ARE ARRIVING ON TIME.

• WORK WITH CORPORATE TEAMS TO ENSURE APPOINTMENTS ARE BEING SCHEDULED EFFICIENTLY AND TECHNICIANS ARE BEING FULLY OPTIMIZED

• REVIEW TECHNICIAN’S SCHEDULES TO ENSURE THEY HAVE THE REQUIRED MATERIALS AND TIME TO COMPLETE THE SCHEDULE EVENT

NECESSARY SKILLS AND EXPERIENCE:

• BACHELOR’S DEGREE PREFERRED (FINANCE, ACCOUNTING, OR BUSINESS)

• 5-7 YEARS MANAGEMENT EXPERIENCE 

• DEMONSTRATES EFFECTIVE LISTENING SKILLS

• STRONG LEADERSHIP SKILLS

• ORGANIZED, FORWARD THINKING, RELIABLE, SELF-STARTER, ABLE TO WORK IN A TEAM ENVIRONMENT

• EXCELLENT COMMUNICATION SKILLS (VERBAL AND WRITTEN)

• GOAL-ORIENTED AND SELF-MOTIVATED

• PROFICIENT WITH THE MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT ETC.)

• 4+YEARS’ EXPERIENCE WITH CUSTOMER INTERACTION STRONGLY PREFERRED

• DEMONSTRATED ABILITY TO LEAD A TEAM AND MEET GOALS AS A GROUP

Employees of Vivint Solar must submit to a criminal history check, motor vehicles check, drug screening, and obtain clearance from the state based upon the state requirements.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Vivint Solar is a proud promoter of employment opportunities to our Military and Veterans. We, an equal opportunity employer, do not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws.