Job Description

We are a small and growing technology company.  Our customers are in healthcare, with a focus on dental.  We believe in helping all our customers to feel Rest Assured.  We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person.  If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.  

RESPONSIBILITIES:

• Answer live calls from clients
• Create detailed service tickets
• Attempt initial troubleshooting steps on technical issues
• Direct calls to necessary departments or individuals
• Communicate with internal team via multiple platforms
• Balance daily workload
• Maintain accurate records and time logging in ConnectWise
• Maintain internal knowledgebase and ticketing information on an ongoing basis
• Other duties as assigned

BASIC QUALIFICATIONS:

• Detail oriented person to answer phones with a focus of achieving great customer service
• Able to speak clear and concisely with clients
• Minimum 2-year customer service experience
• Excellent verbal and written communication skills
•  Experience supporting customers via phone, e-mail, chat, on-site, and able to always maintain a pleasant disposition
•  Able to self-manage and work independently in a fast-paced, constantly changing environment
•  Thrives on a team where expertise is shared, and feedback is welcomed
•  Effective time management including the ability to multi-task, organize and prioritize
•  Ability to research and grasp technical information across multiple tools while working with customers
•  Aptitude for acquiring knowledge and skills in technology troubleshooting and an eagerness to learn and take on new challenges
• Computer literacy skills

PREFERRED QUALIFICATIONS:

• Phone support experience
• Technical support experience
• Experience de-escalating tense situations
• Passion for problem resolution and creation of positive customer experience
• Technical degree, related certification(s), experience in the healthcare field

ADDITIONAL REQUIREMENTS:

• Successful completion of pre-employment assessments
• Successful completion of initial training
• Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
• Professional and friendly demeanor
• Pays attention and adheres to company policies and procedures
• Reliable vehicle
• Valid driver’s license
• Drug test and background check

PERKS:

• Benefits – Vision, Medical, and Dental
• 401K with company match
• Paid time off
• Company paid disability and life insurance

AVAILABLE SHIFTS:

• 7am to 4pm
• 8am to 5pm
• 9am to 6pm

JOB TYPE: Full-timeSALARY: $13.00 to $18.00 /hour