We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.

Responsibilities:

Answer live calls from clients

Create detailed service tickets

Attempt initial troubleshooting steps on technical issues

Direct calls to necessary departments or individuals

Communicate with internal team via multiple platforms

Balance daily workload

Maintain accurate records and time logging in ConnectWise

Maintain internal knowledgebase and ticketing information on an ongoing basis

Other duties as assigned

Basic Qualifications:

Detail oriented person to answer phones with a focus of achieving great customer service

Able to speak clear and concisely with clients

Minimum 2-year customer service experience

Excellent verbal and written communication skills

Experience supporting customers via phone, e-mail, chat, on-site, and able to always maintain a pleasant disposition

Able to self-manage and work independently in a fast-paced, constantly changing environment

Thrives on a team where expertise is shared, and feedback is welcomed

Effective time management including the ability to multi-task, organize and prioritize

Ability to research and grasp technical information across multiple tools while working with customers

Aptitude for acquiring knowledge and skills in technology troubleshooting and an eagerness to learn and take on new challenges

Computer literacy skills

Preferred Qualifications:

Phone support experience

Technical support experience

Experience de-escalating tense situations

Passion for problem resolution and creation of positive customer experience

Technical degree, related certification(s), experience in the healthcare field

Additional Requirements:

Successful completion of pre-employment assessments

Successful completion of initial training

Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.

Professional and friendly demeanor

Pays attention and adheres to company policies and procedures

Reliable vehicle

Valid driver’s license

Drug test and background check

Perks:

Benefits – Vision, Medical, and Dental

401K with company match

Paid time off

Company paid disability and life insurance

Available Shifts:

7am to 4pm

8am to 5pm

9am to 6pm

Job Type: Full-timeSalary: $13.00 to $18.00 /hour