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Field Customer Service Representative

Sunset Technologies

Field Customer Service Representative

Sun Prairie, WI
Full Time
Paid
  • Responsibilities

    We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that can genuinely connect with others and give them a sense of peace of mind. Along with that Rest Assured mindset, a strong background in customer service is necessary with a desire to learn technology.

    What you’ll do

    · Provide an exceptional customer experience through on-site technical troubleshooting.

    · Travel to client offices.

    · Assess the needs of the client and resolve concerns quickly or escalate as needed.

    · Effectively communicate issue resolution to the client.

    · Perform basic problem solving on hardware and various applications.

    · Act as Help Desk resource when not assigned project work.

    · Maintain a detailed knowledge of internal standards and best practices for installing new equipment.

    · Update assigned service tickets daily by maintaining accurate records and time logging.

    · Maintain stock and cleanliness of a work vehicle.

    · Build and maintain strong customer relationships

    What you’ll get

    · Competitive hourly base salary starting at $19.00/hour.

    · Benefits that include medical coverage plans customized to suit your needs, dental and vision.

    · 401(k) with company matching

    · Employer paid life and disability insurance

    · Paid time off

    · Advancement opportunities

    · Bonus pool eligibility

    What you need

    · In-depth knowledge experience, and expertise in top-notch customer service skills.

    · A desire to learn technology.

    · The ability to genuinely connect with people.

    · Excellent verbal and written communication skills.

    · Strong problem-solving skills.

    · Strong time management and organizational skills

    · The ability to work independently and on a team.

    · The ability for on-call work rotation.

    · Physical requirements: Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.

    · Present a professional appearance.

    · Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.

    ***This is an in-person position and not a work from home position.