We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that can genuinely connect with others and give them a sense of peace of mind. Along with that Rest Assured mindset, a strong background in customer service is necessary with a desire to learn technology.
What you’ll do
· Provide an exceptional customer experience through on-site technical troubleshooting.
· Travel to client offices.
· Assess the needs of the client and resolve concerns quickly or escalate as needed.
· Effectively communicate issue resolution to the client.
· Perform basic problem solving on hardware and various applications.
· Act as Help Desk resource when not assigned project work.
· Maintain a detailed knowledge of internal standards and best practices for installing new equipment.
· Update assigned service tickets daily by maintaining accurate records and time logging.
· Maintain stock and cleanliness of a work vehicle.
· Build and maintain strong customer relationships
What you’ll get
· Competitive hourly base salary starting at $19.00/hour.
· Benefits that include medical coverage plans customized to suit your needs, dental and vision.
· 401(k) with company matching
· Employer paid life and disability insurance
· Paid time off
· Advancement opportunities
· Bonus pool eligibility
What you need
· In-depth knowledge experience, and expertise in top-notch customer service skills.
· A desire to learn technology.
· The ability to genuinely connect with people.
· Excellent verbal and written communication skills.
· Strong problem-solving skills.
· Strong time management and organizational skills
· The ability to work independently and on a team.
· The ability for on-call work rotation.
· Physical requirements: Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
· Present a professional appearance.
· Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.
***This is an in-person position and not a work from home position.