Onsite/Field Support Technician
We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind, especially during these trying times this is even more important. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.
Responsibilities
Travel to client offices to execute hardware and software project installations
Problem-solve complex situations using a wide variety of internal and external resources
Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
Communicate directly with client and project managers to effectively plan and execute project phases
Act as Help Desk resource when not assigned project work
Manage time entries and notes in project tickets
Maintain a detailed knowledge of internal standards and best practices for installing new equipment
Maintain stock and cleanliness of a work vehicle
Qualifications
Minimum 1-year customer service experience
Excellent verbal and written communication skills
Ability to utilize PC and other tools to accomplish goals and activities
Displays outstanding customer service skills and professionalism
Displays excellent problem-solving skills
Strong written and verbal communication skills
Ability to multi-task and manage time efficiently
Ability to work independently and on a team
Methodical, organized and detail-oriented work habits
Availability for on-call work rotation
Continuously exhibit a Rest Assured mindset
Preferred Qualifications
Minimum 2-years of technical support experience
Additional Requirements
Successful completion of pre-employment assessments
Successful completion of initial training
Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
Professional and friendly demeanor
Pays attention and adheres to company policies and procedures
Reliable vehicle
Valid driver’s license
Drug test and background check
Perks:
Benefits – Vision, Medical, and Dental
401K with company match
Paid time off
Bonuses for stellar performance
Working in the healthcare industry
Available Shifts:
7am to 4pm
8am to 5pm
9am to 6pm
Job Type: Full-timeSalary: $19.00 to $27.00 /hour