We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind, especially during these trying times this is even more important. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.

Responsibilities

Travel to client offices to execute hardware and software project installations

Problem-solve complex situations using a wide variety of internal and external resources

Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project

Communicate directly with client and project managers to effectively plan and execute project phases

Act as Help Desk resource when not assigned project work

Manage time entries and notes in project tickets

Maintain a detailed knowledge of internal standards and best practices for installing new equipment

Maintain stock and cleanliness of a work vehicle

Qualifications

Minimum 1-year customer service experience

Excellent verbal and written communication skills

Ability to utilize PC and other tools to accomplish goals and activities

Displays outstanding customer service skills and professionalism

Displays excellent problem-solving skills

Strong written and verbal communication skills

Ability to multi-task and manage time efficiently

Ability to work independently and on a team

Methodical, organized and detail-oriented work habits

Availability for on-call work rotation

Continuously exhibit a Rest Assured mindset

Preferred Qualifications

Minimum 3-years of technical support experience

Additional Requirements

Must be able to travel to the following cities: Petaluma, Atherton, Mountain View, Daly City, Walnut Creek, Lafayette, San Rafael, Novato, Santa Rosa, Ukiah, Greenbrae, and Mill Valley

Must be able to store client equipment at home

Successful completion of pre-employment assessments

Successful completion of initial training

Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.

Professional and friendly demeanor

Pays attention and adheres to company policies and procedures

Reliable vehicle

Valid driver’s license

Background check

Perks:

Benefits – Vision, Medical, and Dental

401K with company match

Paid time off

Bonuses for stellar performance

Working in the healthcare industry

Available Shifts:

7am to 4pm

8am to 5pm

9am to 6pm

Job Type: Full-timeSalary: $24-33/hour