Job Description
We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.
RESPONSIBILITIES:
- Answer live calls from clients
- Create detailed service tickets
- Attempt initial troubleshooting steps on technical issues
- Direct calls to necessary departments or individuals
- Communicate with internal team via multiple platforms
- Balance daily workload
- Maintain accurate records and time logging in ConnectWise
- Maintain internal knowledgebase and ticketing information on an ongoing basis
- Other duties as assigned
BASIC QUALIFICATIONS:
- Detail oriented person to answer phones with a focus of achieving great customer service
- Able to speak clear and concisely with clients
- Minimum 2-year customer service experience
- Excellent verbal and written communication skills
- Experience supporting customers via phone, e-mail, chat, on-site, and able to always maintain a pleasant disposition
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared, and feedback is welcomed
- Effective time management including the ability to multi-task, organize and prioritize
- Ability to research and grasp technical information across multiple tools while working with customers
- Aptitude for acquiring knowledge and skills in technology troubleshooting and an eagerness to learn and take on new challenges
- Computer literacy skills
PREFERRED QUALIFICATIONS:
- Phone support experience
- Technical support experience
- Experience de-escalating tense situations
- Passion for problem resolution and creation of positive customer experience
- Technical degree, related certification(s), experience in the healthcare field
ADDITIONAL REQUIREMENTS:
- Successful completion of pre-employment assessments
- Successful completion of initial training
- Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
- Professional and friendly demeanor
- Pays attention and adheres to company policies and procedures
- Reliable vehicle
- Valid driver’s license
- Drug test and background check
PERKS:
- Benefits – Vision, Medical, and Dental
- 401K with company match
- Paid time off
- Company paid disability and life insurance
AVAILABLE SHIFTS:
- 7am to 4pm
- 8am to 5pm
- 9am to 6pm
JOB TYPE: Full-time
SALARY: $13.00 to $18.00 /hour