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Remote Technical Service Representative

Sunset Technologies

Remote Technical Service Representative

Minneapolis, MN +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    We are a small and growing technology company.  Our customers are in healthcare, with a focus on dental.  We believe in helping all our customers to feel Rest Assured.  We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person.  If you are interested in joining a growing company that serves the healthcare industry, please submit your resume. 

    RESPONSIBILITIES:

    • Answer live calls from clients
    • Create detailed service tickets
    • Attempt initial troubleshooting steps on technical issues
    • Direct calls to necessary departments or individuals
    • Communicate with internal team via multiple platforms
    • Balance daily workload
    • Maintain accurate records and time logging in ConnectWise
    • Maintain internal knowledgebase and ticketing information on an ongoing basis
    • Other duties as assigned

    BASIC QUALIFICATIONS:

    • Detail oriented person to answer phones with a focus of achieving great customer service
    • Able to speak clear and concisely with clients
    • Minimum 2-year customer service experience
    • Excellent verbal and written communication skills
    •  Experience supporting customers via phone, e-mail, chat, on-site, and able to always maintain a pleasant disposition
    •  Able to self-manage and work independently in a fast-paced, constantly changing environment
    •  Thrives on a team where expertise is shared, and feedback is welcomed
    •  Effective time management including the ability to multi-task, organize and prioritize
    •  Ability to research and grasp technical information across multiple tools while working with customers
    •  Aptitude for acquiring knowledge and skills in technology troubleshooting and an eagerness to learn and take on new challenges
    • Computer literacy skills

    PREFERRED QUALIFICATIONS:

    • Phone support experience
    • Technical support experience
    • Experience de-escalating tense situations
    • Passion for problem resolution and creation of positive customer experience
    • Technical degree, related certification(s), experience in the healthcare field

    ADDITIONAL REQUIREMENTS:

    • Successful completion of pre-employment assessments
    • Successful completion of initial training
    • Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
    • Professional and friendly demeanor
    • Pays attention and adheres to company policies and procedures
    • Reliable vehicle
    • Valid driver’s license
    • Drug test and background check

         

    PERKS:

    • Benefits – Vision, Medical, and Dental
    • 401K with company match
    • Paid time off
    • Company paid disability and life insurance

    AVAILABLE SHIFTS:

    • 7am to 4pm
    • 8am to 5pm
    • 9am to 6pm

    JOB TYPE: Full-time SALARY: $13.00 to $18.00 /hour

  • Locations
    Brea, CA • Minneapolis, MN • Spring Lake Park, MN