ESSENTIAL DUTIES:
Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.
RESPONSIBILITIES: EMPLOYEES TO INITIAL AS COMPLETED
- Reports to work daily and is ready to work at the scheduled start time
- Must wear all safety equipment (i.e. back support and steel toed shoes)
- Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
- Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
- Completes initial Respironics/ResMed training program which includes annual competency assessment
- Provides patient education as part of the patient care activity according to the patient need
- Delivers respiratory, medical equipment and supplies to patients or clients
- Maintains current and update knowledge of respiratory and home care equipment
- Performs equipment set ups in a timely and professional manner
- Presents SuperCare through professional personal appearance and patient care activities
- Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
- Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
- Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
- Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
- Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
- Communicates back with dispatch and or patient if ETA cannot be met
- Adds necessary notes into Delivery Track on type of delivery
- Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
- Able to identify and label contaminated equipment that is picked up to be brought back to location
- Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
- Adhere to SuperCare Health's company policy/procedure on picking up contaminated labeled equipment
- Bag equipment in bag
- Transfer equipment back to location
- Unload and place equipment in “Dirty” (quarantine) designated area
- Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
- Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
- Must complete a physical inspection of vehicles and document daily
- Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
- Performs warehouse and office maintenance tasks as required
- Performs any other duties that may be requested by Supervisor or Management
- Understand and adheres to all of SuperCare Health company policies
- To remain knowledgeable to date on all products
- Maintain a professional, safe, and clean work environment and vehicle
QUALIFICATIONS:
- Must be 21 years of age
- Valid driver's license with a good driving record
- DOT certification (optional)
EDUCATION AND OR EXPERIENCE:
- Graduate from Accredited High School or college
- Team player-ability
- Reliable and Responsible
- Detailed oriented
- Strong organizational skills