“IMPROVING THE LIVES OF THOSE WITH CHRONIC CARE DISEASES WHILE PROVIDING SOLUTIONS TO OUR CUSTOMERS."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
ESSENTIAL DUTIES:
Under the general supervision of the Training & Development Supervisor, the Customer Care Trainer is responsible for handling a variety of training related duties supporting the Customer Care team. The role will support the department's daily training activities and assist in creating Training policies, processes and relevant documentation/videos.
RESPONSIBILITIES & DUTIES:
- Ensure newly hired Customer Care Team members complete basic training and onboarding.
- Develop all training material including documentation, assessments, job aids, training videos, etc.
- Maintenance of New Hire Training material and agendas.
- Provide feedback and suggestions to the new hire's direct supervisor and management on training progress and report any concerns that would impede the employee from successfully completing their job duties.
- Assess the impact of each training course on staff performance and patient satisfaction.
- Analyze training and quality data to identify areas for improvement.
- Create and implement needed continuing education.
- Work as a liaison between the Training & Development Team and Customer Care Team to ensure all training needs are met.
- Frequent collaboration with Customer Care Leadership to analyze and identify training needs.
- Treat all information within the scope of the position with appropriate confidentiality and security agreement.
- Maintain a cooperative and cordial working relationship with all team members by representing the company's image with a positive reputation at the highest possible level.
- Act in a professional and ethical manner at all times; both internally and externally.
- Be able to work on multiple tasks, plan, prioritize activities to achieve results and meet deadlines. Make best use of work time to complete projects and assignments on schedule.
- Performs any other duties that may be requested by direct Supervisor or Director.
REQUIRED EXPERIENCE/EDUCATION:
- High School Diploma or GED
- Previous background in Healthcare related position (preferably DME)
- Work experience as a Customer Care Trainer or equivalent
- Knowledge of Learning Management Systems
- Instructional Design Software - Camtasia, Create, Powtoons, etc.
- Google Suite Products - Gmail, Sheets, Docs, etc.
- Microsoft Products - Word, Excel, PowerPoint, etc.
- Detail oriented & strong organization skills
- Ability to communicate effectively both orally and written
- High degree of professionalism and confidentiality
LOCATION
- Corporate location is in Downey.
BENEFITS:
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
PERKS:
- Paid Training
- Paid Time Off
- Sick Time
- Remote Work Opportunity
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
WHAT SUPERCARE HEALTH IS ABOUT
_"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
_
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
_Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. _
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
CONNECT WITH US!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Cassandra Cooper - Talent Acquisition LinkedIn