“IMPROVING THE LIVES OF THOSE WITH CHRONIC CARE DISEASES WHILE PROVIDING SOLUTIONS TO OUR CUSTOMERS."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
ESSENTIAL DUTIES:
Under the general supervision of the ROM, The Dispatcher is responsible for preparing the daily route, assisting with pulling necessary equipment, providing Estimated Time of Arrivals to fellow team members.
RESPONSIBILITIES: EMPLOYEES TO INITIAL AS COMPLETED
Reports to work daily and is ready to work at the scheduled start time
Works Saturday assignment as needed or scheduled
Route work orders that need to be delivered
Ensure each order is printed with necessary forms from Delivery Track
Review and correct “All Bad” orders from previous day or cancelled tickets.
Ensure grid is being monitored every 10-15 minutes throughout the morning and day.
Responsible for the daily monitoring of PST's through Delivery Track
Assist and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention
Responsible for communicating with fellow team members on a regular basis on incoming or pending orders
Responsible for keeping track of all calls that are answered; that are work order/ccs related.
Responsible for checking call log at the end of the day to ensure all items were handled accordingly
Assist Customer Service in trouble-shooting patient's call that are equipment/ETA related
Provide and update Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA's
Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound
Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician)
Understand and adheres to all of SuperCare Health company policies
To remain knowledgeable to date on all products
Maintain a professional, safe, and clean work environment
EDUCATION AND OR EXPERIENCE:
Graduate from Accredited College in Business or Accounting
Team player-ability
Reliable and Responsible
Detailed oriented
Strong organizational skills
BENEFITS:
PERKS:
WHAT SUPERCARE HEALTH IS ABOUT
_"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. _
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
CONNECT WITH US!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Cassandra Cooper - HR Talent Acquisition LinkedIn https://www.linkedin.com/in/ca...