Night Shift 6pm-6am. Rotating Sundays

Do you like to call the shots? Is Tetris, Rubik cube some of your favorite games growing up? Do you like the idea of an ever-changing environment and being quick on your toes? Ranked 5 years as Top Workplace (San Antonio Express News) we pride ourselves on teamwork and excellence and strive to find others to join our family.

Superior Mobile Health is looking for an ambassador to showcase their remarkable communication skills for our evolving and fast-growing company. If you are looking to build on a team with a strong foundation and a hunger for growth, we'd love to consider you for this opportunity!

Summary

The Dispatcher evaluates incoming calls to determine the appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures

WHAT YOU’LL BE DOING:

• Operates an EMS Computer-Aided Dispatching console of a multi-button telephone system, base radio, cell phone, and computer terminal.
• Answer incoming calls and extracts necessary information from callers.
• Address customer concerns and provide alternative solutions.
• Evaluates incoming calls to determine the nature and urgency of the call.
• Dispatches the appropriate EMS unit(s).
• Ensure that all appropriate notes are documented properly.
• Keeps track of the status and location of all EMS personnel and vehicles.
• Contacts outside agencies to coordinate aid if needed.
• Maintain confidentiality regarding any patient information in accordance with HIPAA regulations, as well as any sensitive company and employee information
• Experience in medical terminology preferred, but not necessary as training will be provided.
• Performs other duties as assigned.

** WHAT YOU’LL NEED TO BRING TO THE TABLE**

• High school diploma or general education degree (GED).
• One (1) year previous emergency or ambulance dispatching.
• Current Texas driver’s license.
• Current Healthcare Provider level CPR certification.
• General knowledge of locations of highways and main streets.
• Strong ability to multi-task and maintain composure and decision-making skills during times of great stress.
• Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.

**** ** What's In It For You:**

• Health Insurance (Medical, Dental, Vision)
• 401k with company match
• PTO (Paid Time Off)
• Kitchen stocked with tons of snacks and beverages
• Praise & Recognition Program: Get props, give props, we celebrate one another's successes and accomplishments

** ADDITONAL BENEFITS:**

• Career Growth : Opportunities for professional growth within the organization (FTO, Operations Supervisor, Management, Communications etc.)
• Superior Mobile Health Scholarship Program – Eligible employees are offered the chance to attend EMT or Paramedic school paid in full by the company
• Continuing Education offered in-house and Higher-Level certifications (CCT)

PREFERRED REQUIREMENTS

• Preferred experience as an EMT.
• EMD Certification required. Will help to obtain if not certified

PHYSICAL DEMANDS AND WORKING CONDITIONS

Working conditions are in an office environment. Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting, standing and walking for long periods of time. Requires speech, hearing and visual acuity.