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IT Manager

S

Superior Ready Mix Concrete

IT Manager

Escondido, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Superior Ready Mix is seeking an experienced IT MANAGER to join our team and lead the organization’s technology growth into the future. This leader will coach and manage a team of 2-4 IT professionals in monitoring and maintaining the company infrastructure of a locally owned, family operated business with over 60 years of success. The goal is to deliver exceptional service through effective communication, planning, and problem solving aligned with Superior Ready Mix’s strategic, long-term vision.

    ESSENTIAL DUTIES:

    MANAGE IT TEAM:

    • Take on IT team management functions including time-off scheduling, timecard review, on-call rotation, technician work schedules, 1:1s, annual performance reviews, and other HR processes as required.
    • Mentor, train, and develop strong relationships with direct reports, which could include IT Specialists, Desktop Support Specialists and Systems Administrators.
    • Understand IT department capacity and utilization by understanding capacity consumed and available for Infrastructure maintenance, service delivery, compliance, and projects.
    • Call out team breakdowns and identifying missing conversations.
    • Manage major incidents/outages and lead efforts in communication, recovery, and root cause analysis.

    MANAGE IT ENVIRONMENT

    • Perform a deep dive review of the entire technology stack to gain a strong familiarity with the systems.
    • Take on leadership of the IT environment, which includes support for on-premises infrastructure, a collocated data center, and multiple sites, including several with operations outside normal business hours.
    • Architect, deploy and manage Enterprise server, storage, network, and backup solutions using a cloud-first approach.
    • Monitor and stay abreast of developments and changes in Superior’s technology platforms, especially Office 365.
    • Review all IT department responsibilities and systems under management to identify any critical infrastructure risks, compliance needs, vendor contracts or projects that require immediate attention.
    • Routinely review IT infrastructure maintenance and compliance activities schedule to ensure its completeness and identify any gaps and opportunities for streamlining/automation.
    • Complete a detailed review of backup and disaster recovery abilities by completing a formal asset report and associated test restores.
    • Manage service desk delivery quality and optimize the team to deliver fast and efficient troubleshooting company wide.
    • Ensure Superior’s IT documentation is up to date, including IT processes, configurations, policies, checklists, and diagrams.

     

    MANAGE IT RELATED VENDOR RELATIONSHIPS

    • Review/approve IT vendor invoices, which could include but is not limited to ISP, mobile carrier, cloud vendors (AWS/Azure), SaaS platforms, copier vendor, colocation vendor, computer hardware/software vendors, and IT department credit card reconciliation.
    • Perform in-depth vendor contract reviews and examine options, conduct vendor due diligence, and make purchasing recommendations to the Steering Committee.

     

    REPORT TO EXECUTIVE TEAM

    • Review and develop IT budget and IT strategy and vision with Executive Team.
    • Lead Executive Team Meetings by preparing agendas, reports, action items and addressing committee member concerns.
    • Identify trends and ways to improve department efficiency, present findings and proposed improvement to Executive Team for approval; integrate into IT roadmap and execute roll out plan.
    • Engage Superior’s Executive Team in conversations about risk, cost, and timeline as necessary to build consensus around priorities

     

    PREFERRED EDUCATION, SKILLS & EXPERIENCE:

    • Bachelor’s degree in Computer Science or equivalent
    • Work experience managing teams of 3+ and technical ability in an Enterprise IT environment
    • Work experience in managing Microsoft 365 ecosystem including Exchange Online, Teams, SharePoint and OneDrive, with solid understanding of security measures and ability to architect best practices and policy
    • Proven understanding of cybersecurity measures, such as multi-factor authentication, single sign-on (SSO), Microsoft Intune, Azure Active Directory, and other remote management and automation tools, SSL certificates, encryption & public key infrastructure (PKI)
    • Work experience managing IT infrastructures and understanding of IaaS Cloud solutions; AWS or Microsoft Azure
    • Advanced knowledge and understanding of DNS, networking (TCP/IP) and routing required
    • Functional knowledge with Windows Server and PowerShell
    • Demonstrated ability to take terminology and concepts of technology and translate that into applied technology solutions in everyday scenarios with professionalism and poise
    • Solid understanding of Wi-Fi networks
    • Work experience with Active Directory, SAN, VMware/Hyper V, SharePoint, RAID
    • Knowledge of common legal compliance initiatives such as SOX, HIPAA, CCPA & ISO
    • MS500, AZ104 Certifications
    • Network+, Security+ Certifications
    • Work experience with Microsoft Dynamics/Great Plains

     

    WORK ENVIRONMENT & PHYSICAL DEMANDS:

    The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

    • Able to work physically on-site the Superior Ready Mix office (1564 West Mission Road Escondido, CA 92029) or at our remote locations within the Southern California Region.

    • Looking at a computer monitor, talking on the telephone, and using a keyboard for sometimes more than 8 hours per day.

    • Travel as needed to Superior Ready Mix sites.

    • Able to install computer and networking equipment and cabling in racks and server rooms and organize them in a professional manner.

    • The successful candidate must be able to perform the physical demands of the job such as walking, stooping, bending, reaching overhead and occasional lifting (must be able to lift up to 15 pounds).

    Company Description

    Superior Ready Mix is a family owned and operated business located in Southern California. We have been in business for over 60 years and are continuing to grow! We manufacture and deliver concrete, aggregate and asphalt to contractors and homeowners throughout Southern California. Superior cares about their employees – we believe you should enjoy what you do and go home to your family every day. We offer a stable work environment with opportunity for growth.