This position will focus on all operational activities that occur with several major National Retail customers.

Responsibilities include:

• Demand Forecasting, Customer process identification and improvement, Root Cause analysis, Sales trend analysis.
• Activities have a direct impact on both sales' revenue and profitability within the assigned account.
• This position will also maintain strong relationships with customers as well as with Sales, Supply Chain, Marketing, Order Management, Logistics and so on.

Duties & Responsibilities:

• Weekly Demand Forecasting and updating in systems
• Sales Trend Reporting
• Ensure orders are shipped in a timely manner to meet the customers requested delivery date
• Conduct Root Cause analysis
• Managing and resolving matters related to Orders, shipping and delivery
• Process Improvement, Sell Through Analysis (Customer), Sales Forecast to Actual Sales Analysis
• KPI (Baseline Improvement)
• Use of supply chain system for order management and reporting

Required Skills:

• Bachelor’s degree preferred or equivalent work experience
• 3~10 years related professional experience in Supply Chain and/or Operations
• Forecasting / Demand Planning with retail experience preferred.
• Experience in working directly with customers and maintaining positive relationships
• Proficiency with Advanced Excel data functions including advanced formulas.
• Self-starter with strong focus on exceeding customer satisfaction goals
• Must be comfortable working in a fast paced multi-cultural environment
• SAP/BW/BI Experience also a plus