Job Description

Key Responsibilities

• Shipment Monitoring & Execution – Monitor and ensure on-time pickup and delivery of shipments for managed transportation customers.
• Carrier Documentation & Invoicing – Ensure timely receipt and processing of carrier documentation and invoices.
• Customer Support & Communication – Respond promptly to client needs via email and phone, including tracking, tracing, and resolving shipment issues.
• Issue Resolution & Continuous Improvement – Identify carrier performance concerns and recommend corrective actions to management.
• Cross-Functional Support – Participate in cross-training and provide coverage for other Logistics Specialists to ensure seamless customer support.

Work Environment

• Fast-paced transportation/logistics office environment
• Frequent communication via phone and email
• Multi-tasking across shipments, systems, and customer requests
• Extended computer usage required
• Regular attendance is essential
• Monday-Friday 8AM-5PM

Qualifications

Education

• High school diploma or equivalent required

Experience

• Minimum 1 year of experience in a transportation, logistics, or customer service role
• Experience with Transportation Management Systems (TMS) preferred
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Bilingual (Spanish) preferred

Personality Traits

• Friendly and outgoing
• Adaptable to daily operational challenges
• Strong communicator (written and verbal)
• Highly organized with strong planning skills
• Results-oriented and quality-driven
• Strong problem-solving abilities
• Ability to multi-task effectively

Additional Information

Pay/Benefits/Perks

• $22-23/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.