Job Description

Key Responsibilities

• Manage Daily Operations - Oversee logistics activities for an assigned book of customers, ensuring accurate shipment entry, scheduling, and execution.
• Forecast & Plan Customer Needs - Proactively plan “1 Week Out” to anticipate shipping demands, minimize disruptions, and maintain service efficiency.
• Handle Shipment Execution & Exceptions - Manage updates, reschedules, late reason codes, delivery exceptions, and audit large LTL shipments (≥7 skids or ≥7,000 lbs.).
• Customer Communication & Relationship Management - Serve as the primary point of contact, providing proactive updates, resolving issues, and delivering a high level of service.
• Billing, Audit & Afterhours Coordination - Ensure accurate billing references, resolve discrepancies with Freight Audit, submit afterhours tickets, and close out unbilled reports.

Work Environment

• Office-based logistics environment
• Fast-paced, deadline-driven setting
• Frequent collaboration with internal teams and external customers
• Occasional afterhours coordination as needed

Qualifications

Education

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred (or equivalent experience)

Experience

• 2+ years in transportation, logistics, or supply chain operations
• Experience with logistics systems (e.g., MercuryGate, customer portals) preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong data entry accuracy and operational execution skills Personality Traits
• Highly organized and detail-oriented
• Proactive problem solver with a sense of urgency
• Strong communicator with customer-first mindset
• Ability to multitask and adapt in a fast-paced environment
• Team player who can also work independently

Additional Information

Pay/Benefits/Perks

• $21-23/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.