WHY WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation.  From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

We have remained successful and continue to grow through the recent difficult economic conditions. We strive to build a profitable, growth company that’s also a great place to work. With this as our goal we offer a highly competitive benefits package and opportunities for professional development.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed nearly $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eleventh consecutive year! 

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!  

JOB SUMMARY

World Wide Technology has an opening for a Support Analyst on the Solutions Consulting & Engineering (SC&E) Strategic Initiatives & Operations team. This role will report directly to the Manager, Systems Operations and will be responsible for working directly with systems users and cross functional teammates to resolve systems and process issues. The successful candidate will be responsible for supporting internal users across multiple software systems. The candidate will also facilitate daily support calls, as well as manage, organize, and execute software support tickets. The ideal candidate for this position has an analytical mindset, professional communication skills, and the ability to prioritize and move quickly between many tasks.

RESPONSIBILITIES

• Intake all software system support requests; resolve tier 1 support issues; escalate tier 2 support issues; redirect support issues to appropriate teams

• Maintain and uphold support SLA’s

• Facilitate daily support calls and resolve ad hoc support requests

• Provide status updates to leadership on current and resolved support issues as well as support analytics

• Work directly with IT technical analysts to assist in resolving technical issues

• Assist with the development and creation of training materials based around support issues

• Manage and maintain the support email inbox

• Represent support team on organizational initiatives; serve as systems SME for new releases

• Build knowledge on all services software systems; Stay up to date on upgrades and/or process changes

• Conduct ad-hoc support meetings and user trainings

• Assist with unit testing, functional testing, and user acceptance testing; (Facilitation and documentation)

EDUCATION

• Bachelor’s Degree or equivalent

WORK EXPERIENCE

• 1-3 years related experience in an analyst capacity or related field

SPECIALIZED KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in Microsoft Office Suite of tools

• Strong interpersonal skills/ ability to relate to all levels of the organization.

• Strong written and verbal communication skills.

• Priority management skills.

• Strong analytical mindset and problem-solving skills.

• Ability to adapt to changing roles and changing priorities.

• Ability to work un-supervised, but also as part of a team is critical.

• Customer service experience is a plus

THE WELL-BEING OF WWT EMPLOYEES IS ESSENTIAL. SO, WHEN IT COMES TO OUR BENEFITS PACKAGE, WWT HAS ONE OF THE BEST. WE OFFER THE FOLLOWING BENEFITS TO ALL FULL-TIME EMPLOYEES:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement 

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT! 

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.