Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney's Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

Job Title: Support Coordinator

Location: Washington, DC
Position Type: Full-time
Work Hours: Monday–Friday, 8:00 a.m.–6:00 p.m. ET

Summary:
The Support Coordinator provides administrative and clerical support to the United States Attorneys' Offices (USAOs) by assisting the Mega Victim Case Assistance Program (MCAP). This role focuses on victim communication, data entry, address research, and case status updates to ensure victims receive timely information and services.

Responsibilities:

• Answer calls and emails from victims and provide case status information using approved scripts.
• Return voicemails from call center and USAOs.
• Conduct online data and address research for victim notifications and restitution checks.
• Update contact information in the Victim Notification System (VNS).
• Perform data entry, restitution record updates, and spreadsheet management.
• Provide resources, referrals, and case updates to victims.
• Maintain accurate records and reports.
• Communicate professionally with victims, USAO staff, and EOUSA personnel.
• Perform additional duties as assigned in support of MCAP.

Qualifications:

• High school diploma required; bachelor's degree preferred (business administration, criminal justice, or related field).
• Minimum 1 year of professional experience in customer service, call center, data entry, or victim services.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and handle sensitive information with professionalism.

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled