About Krane

Krane is building the future of construction supply chain management—modern, end-to-end workflows for general contractors, subcontractors, and suppliers. We’ve launched our MVP, secured key customers, and are scaling fast. Now, we’re hiring a resourceful Support Engineer to lead technical issue resolution, empower our users, and serve as the internal voice of our customer.

Role Overview

As a Support Engineer at Krane, you’ll be on the front lines helping customers solve problems, answer questions, and maximize the value of the Krane platform. You’ll work closely with Product, Engineering, and Customer Success to diagnose bugs, deliver timely support, and improve the overall user experience. This is a highly technical, customer-facing role—perfect for someone who loves troubleshooting, systems thinking, and fast-paced environments.

Responsibilities

Customer Support amp; Troubleshooting

• Respond to support tickets via email, chat, and live calls

• Triage, investigate, and resolve technical issues (including API and platform-related bugs)

• Collaborate with engineering to escalate and track complex cases

• Maintain clear communication with customers and internal teams on status and resolutions

Documentation amp; Self-Service

• Develop and maintain product documentation, FAQs, and technical guides

• Identify gaps in documentation and proactively create or improve content

• Work with Product and Customer Success to streamline onboarding and support assets

Customer Advocacy amp; Feedback

• Surface recurring issues and product feedback to inform roadmap prioritization

• Help design internal tools and diagnostics to improve support velocity and quality

• Participate in internal testing, QA, and new feature validation

What We’re Looking For

Experience amp; Skills

• 2–4 years in a technical support, QA, or customer-facing engineering role

• Experience with SaaS platforms and APIs

• Excellent problem-solving skills and attention to detail

• Strong communicator with a user-first mindset

Bonus: Experience in construction tech, supply chain SaaS, or B2B workflows

Mindset amp; Fit

• Self-starter with strong ownership and accountability

• Calm under pressure and skilled at handling multiple priorities

• Curious, collaborative, and eager to grow with a scaling startup

Compensation amp; Benefits

Base Salary: As per Industry Standards
Equity: Yes
Benefits:

• 401(k)

• Health, dental, and vision insurance

• Flexible PTO

• Hybrid work flexibility

• Opportunities for growth into technical success, product, or QA roles