The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

THE CHALLENGE

An Support Engineer (SE) at Qualtrics maintains and operates scalable, fast, and robust solutions and solves complex customer issues and business problems. SEs build and design new tools, address customer issues, and optimize and refine our architecture to drive maximum performance and automate manual tasks. SEs work closely with peers, including other engineers, product managers, and U/X, while interfacing directly with internal and external customers. They are responsible for the quality, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their product line and service(s).

A DAY IN THE LIFE

• Work with partners to validate that their extensions and solutions are compliant with Qualtrics certification, security, and compliance requirements.

• Address issues and questions related to Qualtrics APIs and SDKs for strategic partners and the Qualtrics developer community.

• Develop new tools and scripts to automate various processes.

• Contribute to technical artifacts, such as technical documentation, sample apps, and templates.

EXPECTATIONS FOR SUCCESS

• Bachelor’s degree in STEM related field

• Basic programming skills, preferably in web technologies such as Javascript and HTML

• Excellent leadership, verbal, and written communication skills

• Experience troubleshooting and problem solving technical issues

Nice to have

• Experience with React Framework

• Experience building apps on PaaS platforms such as Power Platform, Salesforce, ServiceNow, etc.

• Good level of curiosity and interest to learn

• A high degree of organization and attention to detail

• Empathy and the desire to ensure the success of others

• Ability to retain composure under stressful conditions, communicate effectively with individuals in different roles at Qualtrics, and get the right things done

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics is the Experience Management company. The XM OS has been built to allow organizations and individuals around the world to measure and predictively influence the experiences that matter most to their end users. In some cases, they’re focused on customers and improving the variety of experiences they have. In others, it’s about their employees and how they purposefully create a meaningful and rewarding employee experience. For some it’s about their brands or their products. Qualtrics helps them to design and improve purposeful experiences to improve the world around them.