General Purpose: We are looking for an entry-level LMS Support Representative who is eager to start or grow a career in learning and talent development technology.
In this role, you will serve as a first point of contact for clients using their Learning Management Systems (LMS) , helping them navigate system functionality, resolve user issues, and apply best practices to support their training programs. This is a functional support role , focused on how the LMS is used to drive business outcomes, not IT infrastructure.
Core Responsibilities:
Client Support & Guidance
- Serve as the primary support contact for LMS users, responding to questions related to system functionality, course setup, and user experience
- Provide clear, business-friendly guidance on how to use LMS features effectively
- Help clients understand how to accomplish training and compliance goals within the platform
Functional Issue Resolution
- Troubleshoot and resolve common LMS issues such as:
- User access and enrollment questions
- Course visibility, assignment, and completion tracking
- Reporting and learner experience concerns
- Escalate complex technical issues to specialized teams when needed
LMS Operations & Administration Support
- Support day-to-day LMS operations, including:
- Course setup and updates
- User management and permissions
- Content organization and maintenance
- Stay informed on new LMS features and updates to proactively support clients
Customer Experience
- Ensure timely resolution of requests and a high level of client satisfaction
- Communicate clearly with both technical and non-technical users
- Follow through on open issues and confirm successful outcomes
Qualifications:
- Experience in researching, analyzing, and interpreting system problems.
- Experience in customer service practices.
- Training in troubleshooting and providing help desk support.
- Experience in customer-facing roles.
Key Skills and Competencies:
- Strong oral and written communication skills.
- Ability to learn quickly.
- Customer service orientation.
- Problem analysis and solving skills.
- Effective team interaction.
- Planning and organizing skills.
- Attention to detail.
- Stress tolerance.