Benefits:

401(k) matching

Health insurance

About Us: Action Appliance is a leading service company providing exceptional in-home appliance repair throughout Connecticut. Our team is driven by a mission to make every customer’s day better through reliable, expert service. We are currently seeking a skilled and organized individual to join our team in a dual-role capacity focused on IT support and appliance parts inventory coordination.

Position Summary:

This unique position combines technical IT support responsibilities with inventory and logistics management for appliance parts. The ideal candidate is someone who is tech-savvy, detail-oriented, and able to juggle multiple priorities with strong time management.

Key Responsibilities:

IT & Cybersecurity Support (60%)

Onboard new employees by setting up company email accounts, Microsoft Teams access, phone system logins, and operating system credentials.

Provide IT support to the team, troubleshoot issues with software tools (including Microsoft, Apple, and industry-specific systems).

Monitor and maintain WatchGuard Network Security System and other cybersecurity tools.

Perform routine system backups and ensure data integrity across platforms.

Assist in integrating and managing new software and cybersecurity products as needed.

Assist in maintaining connectivity and access to cloud-based programs for remote team members to ensure consistent workflow and productivity.

Parts Inventory & Vendor Returns (40%)

Receive and organize parts shipped to the office, ensuring they are correctly matched to open service jobs.

Coordinate and process parts returns to vendors, including packaging and documentation.

Maintain inventory accuracy, ensure proper labeling, and support communication with technicians regarding part availability.

Track defective or unused parts for return and update records in the company system.

Requirements:

Proficient in Microsoft and Apple operating systems and platforms.

Working knowledge of network administration and cybersecurity tools, especially WatchGuard systems.

Experience supporting and maintaining connectivity for remote teams using cloud-based software and tools.

Ability to troubleshoot and support office software, printers, VPN, and phone systems.

Strong organizational skills with keen attention to detail.

Time management skills with the ability to prioritize tasks in a fast-paced environment.

Excellent communication and documentation skills.

Prior experience in IT support or inventory management is preferred, but not required.

Benefits:

Competitive pay based on experience

Paid time off and holidays

Retirement plan options

Opportunities for training and career growth

Supportive, team-oriented environment

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.