Support Team Specialist (1099 Contractor, Part-Time)

Schedule: approx 12-16 hours/week | Weekdays 4:00 PM – 8:00 PM EST + Weekends 11:00 AM – 3:00 PM EST
Location: United States (Required)

About ThirdChannel

ThirdChannel is the all-in-one solution for retail execution driven by passionate brand experts and cloud-based technology. Working with globally recognized companies, we empower retailers and brands with actionable data, attributable trust in their workforce, and a genuine competitive advantage. We are passionate about the retail industry, the companies we serve, and our rep force.

ThirdChannel is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time basis. This role is essential in providing responsive technical and rep support coverage during evening and weekend hours.

You will serve as a primary point of contact for inbound support requests, ensuring customers and team members receive timely, professional, and solution-focused assistance.

Responsibilities:

• Manage inbound technical and operational support inquiries via email and ticketing systems
• Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges
• Communicate clearly and calmly with non-technical users
• Take ownership of tickets from intake through resolution
• Escalate complex issues appropriately and ensure proper follow-up
• Maintain thorough, accurate documentation of issues and resolutions

Qualifications:

• Experience in technical support, customer support, or help desk roles
• Strong written communication skills
• Ability to independently troubleshoot and problem-solve
• Highly organized, analytical thinker with strong documentation habits
• Professional, service-oriented mindset
• Self-directed and comfortable working independently
• Comfortable using support tools and internal systems (Zendesk experience preferred)
• Reliable internet connection and distraction-free workspace
• Availability for scheduled evening and weekend hours
• Must be U.S.-based

This role is ideal for someone detail-oriented, accountable, and committed to delivering excellent support experiences.

If you enjoy solving problems and helping teams succeed, we'd love to connect.