Job Description
Full Time
Irvine, CA, US
POSITION SUMMARY
This is a key role with the primary responsibility for implementing workflow procedures based on direction from the Director of Customer Support. The duties include supervising customer support staff during day-to-day tasks, providing customer support in escalated situations, and managing the customer support ticketing system.
ROLES & RESPONSIBILITIES
REQUIRED QUALIFICATIONS
Company Description
SurePrep has become one of the fastest growing software companies in Orange County. Our software solutions such as 1040SCAN, SPbinder and TaxCaddy plus onshore and offshore tax preparation outsource services allow accounting firms to increase productivity and profitability while promoting a completely digital tax workflow. SurePrep provides the most automated solutions available to streamline the entire 1040 process for both the CPA and taxpayer. We seek out the brightest candidates capable of tackling the ever-evolving tech industry while maintaining a reputation that has lasted over 20 years. Our employees make SurePrep LLC. Our company culture and competitive compensations are a few reasons why we attract and maintain top talent.